Provider Operations Analyst Associate

This position offers flexible hours between 5 a.m. and 10 p.m. Monday to Friday. Training will take place on first shift, with flexible hours available after successful completion.
Job Summary:
A Provider Operations Associate is responsible for identifying and solving issues relating to the performance of the Provider Operations business. To do so, vast amounts of data and information must be analyzed and reviewed with the cooperation of the provider network community and internal departments. The Operations Analyst is responsible for the oversight of the provider enrollment data and issue resolution arising throughout the entire Priory Health eco system. Operation Analyst must possess strong attention to detail along with business acumen fueled by sharp analytical skills.
Essential Functions:

• Discerns, initiates, and maintains the complex provider enrollment information in both Evips and Facets systems accurately and timely to ensure the annual multi-million-dollar claims payout and the annual multi-million-dollar Physician Incentive Program settlement payout to provider's is correct.
• Performs analytics to determine provider to member primary care affiliation when providers move from locations. This involves, but not limited to, collaboration with physician groups to best relocate members to the appropriate primary care provider, collaboration with Priority Health member enrollment division, and Provider Network Performance division all to ensure that Priority Health members are receiving the right care with the right provider.
• Performs analysis, and independent evaluation and ongoing monitoring of provider credentials (licensure, malpractice, etc.), as applicable, in order to meet Priority Health criteria, state, accreditation and CMS compliance requirements and high standards. Ensures collection, storage and accuracy of product specific data for CMS service area expansion, network adequacy reporting and Medicaid Provider reporting. Performs gap analysis.
• Manages and implements organizational operational efficiencies for the entire network of 82,000+ providers, provider groups, facilities, and national network providers, to resolve complex provider issue resolution. Resolves complex issues that results from the entire PH eco system, i.e., medical authorization, provider contract setup, claims payment, finance, etc.
• Manages the repricing of claims for PH national provider network (Cigna) including overall review of claims, denying claims, and determining accurate payment of claims.
• Performs self-audits and participates in audit process. Based on the audit analysis, this role determines actions necessary to correct erroneous provider demographic and contractual data to positively affect accurate claims processing and payment.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications:

• 1 year Relevant experience in healthcare, insurance, managed care and/or comparable industry. Required
• 1 year of relevant experience in an operations area. Preferred.
• Experience with accreditation and/or regulatory bodies like NCQA, CMS, MDCH, TJC, ect, standards related to credentialing and or billing, and/or quality auditing requirements. Preferred
• Experience with provider configuration, credentialing, claims, and/or comparable systems. Preferred
• Experience in running reports, utilizing access databases, business objects report writer, and/or comparable reporting tools. Preferred
• Experience in Microsoft applications Preferred
• Ability to run existing reports in Business Objects and Cactus Preferred
• Cooperative attitude, positive, customer services oriented and excellent verbal/written communication skills. Preferred
• Ability to Work wtih no or minimal supervision. Preferred
• Demonstrated interpersonal and communication skills. Preferred
• Experience with Medical Billing. Preferred

Licenses and Certifications:
CRT-Provider Credentialing Specialist, Certified (CPCS) NAMSS. Preferred
CRT-Professional Medical Services Management Certified (CPMSM). Preferred
Primary Location
SITE - Priority Health - 1239 E Beltline - Grand Rapids
Department Name
PH - Provider Resolution
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
Variable
Days Worked
Monday to Friday
Weekend Frequency
N/A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.