Providence Park - Retail Supervisor - Plus Commission

As a vital member of the Timbers and Thorns Retail Team based in Portland, Oregon, USA, you will be a customer-facing supervisor that oversees a team of store and warehouse associates, assists with order fulfillment, and help manage a variety of common retail warehouse responsibilities like restocking, product transfers, and cycle counting.

Essential Duties and Responsibilities:

• You will lead by example for all sales associates, promoting proper dress code, work ethic, attitude and conduct.
• You will assist in scheduling and covering breaks.
• Must be capable or willing to learn software programs like Shipstation, Shopify, Retail Cloud, Google Cloud and Microsoft Word
• Must be proficient with email and text messaging.
• Must be a good verbal and written communicator.
• Interacts with customers and resolves customer complaints in a friendly service-oriented manner.
• Answers customer emails and phone calls to resolve issues as they arise.
• Follows and makes sure staff complies with Standard Operating procedures for:
  • Purchase Order Receiving
    • Including but not limited to: transporting, counting, recording, tagging, labeling, sorting, and shelving new products in a timely and efficient manner.
  • Online Order Fulfillment
    • Including but not limited to: picking, sorting, scanning, checking, packing, and shipping orders in a timely and efficient manner.
  • Completing Product Transfers
    • Including but not limited to: picking, sorting, verifying, and delivering products to locations within the stadium.
  • Routine Cycle Counts
    • Utilize barcode scanners, touch screens, and online documents to count, track, record, and file inventory.
• Must be able willing to learn how to pull sales and inventory reports and make merchandising and restock decisions based on data.
• Must be capable or willing to learn how to customize jerseys by adding names, numbers and patches using a heat press.
• Must be able to repeatedly lift 50+ lbs.
• Must be able to work in variable conditions, hot and cold ranging from 25 degrees to 90 degrees.
• As we are an event-based environment, you must be able to accommodate a varying work schedule with shifts that can fluctuate across mornings, afternoons, evenings, weekends, and possible holidays.
• Must be willing to comply with sanitation and safety requirements.
• Performs other duties as assigned

Helpful skills

• Proficient computer skills- including but not limited to Microsoft Outlook, Microsoft Office, spreadsheets, and warehousing software
• Detail oriented
• Able to multitask
• Enjoys a fast paced and changing environment
• Excited to learn new things