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Form of workAt American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best - protecting and restoring their dreams when they need us most.
We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance
Compensation Minimum:$69,000/ year
Compensation Maximum:$115,000/ year
Compensation may vary based on the job level and your geographic work location.
As a Property Field Claims Adjuster, you will investigate and maintain residential property/casualty claims you will determine liability, secure information, review coverages, arrange appraisals, and settle claims. You will support the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. As an experienced adjuster, you will work on moderately complex claims up to $50,000. You will work primarily from home and report to the Claims Manager.
Primary Accountabilities
• You will investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identify complex issues and seek assistance and handle claims on a good faith basis.
• Handle 1st party claims under multiple policy types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, or public adjusters.
• Respond to customer inquiries, makes appropriate decisions and closes file.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provide all parties with claim process and status; answer questions or redirect to other areas.
Specialized Knowledge & Skills Requirements
• Demonstrate 3+ years of experience providing customer-focused solutions or service.
• Demonstrate experience handling 1st party claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid understanding of policies and endorsements related to 1st party coverages, or another equivalent knowledge.
• Solid knowledge of each phase of the claim handling process, or other equivalent knowledge.
Licenses
• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing.
Travel Requirements
• Up to 10%.
• Catastrophe duty up to 75% as applicable.
Physical Requirements
• Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like. We may ask for employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Move self in different positions to accomplish tasks in several environments including tight and confined spaces. Adjusting or moving objects up to 50 pounds in all directions.
Working Conditions
• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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