Project One Operations Lead

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

As the Project One Operations Lead in the Expansion Function, you'll be instrumental in driving the successful rollout and optimization of the Store SmartStore technology within our retail stores across Canada and future sales markets. You'll lead the rollout, ensuring seamless implementation, colleague training, incident management, change management, and overall operational excellence. This role demands a blend of operational expertise, technological proficiency, strong leadership skills, and a focus on change management. Additionally, you will be required to manage being in stores for training as the subject matter expert and planning the continuous rollout.

This hybrid role reports into our Regional Retail Tech and Operations Manager and is based out of the New York City or Toronto Support Office.

This role is a 1-year assignment project role.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• 
  Mastering the gStore Application: Become the primary expert on the functionality, features, and benefits of gStore RFID technology within the organization

• Training and Development: Plan comprehensive training covering all materials to educate store teams on effectively utilizing SmartStore technology. Manage being in stores for training as the subject matter expert

• Implementation Oversight: Together with Retail Tech Project Managers, lead the rollout of SmartStore technology across H&M stores, ensuring smooth integration and minimal disruption to operations

• Troubleshooting and Support: Provide timely assistance and troubleshooting support to store teams encountering issues with SmartStore technology, resolving issues promptly

• Team Collaboration: Work closely with global and local teams to address technical challenges, provide feedback for enhancements, and ensure seamless functioning of SmartStore technology

• Continuous Improvement: Identify and communicate opportunities to enhance the capabilities and effectiveness of SmartStore technology. Plan the continuous rollout

• Change Management: Implement change management strategy set to ensure smooth adoption of SmartStore technology, fostering a culture of openness and readiness for innovation

• Communication and Stakeholder Engagement: Foster open communication with store teams, management, and stakeholders, ensuring alignment on SmartStore technology initiatives

Who You Are:

• Experience working in store operations, with a focus on store management or technology implementation

• Proficient in learning and mastering new technologies, particularly RFID technology and its applications in retail

• Demonstrated ability to develop and deliver training programs, with strong presentation and communication skills

• Excellent problem-solving abilities, with the capacity to troubleshoot technical issues and provide effective solutions

• Strong project management skills, with the ability to oversee complex initiatives from planning through execution

• Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization

• Experience in change management strategies and implementation

Why You'll Love Working at H&M

• 
  We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work

• You will have access to a large global talent community, where career growth and aspirations have no limits

• We believe in supporting your overall wellbeing and offer comprehensive benefits

• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: Hiring range is $98,957 - $111,326 annually** if role is based in the New York City Support Office

Note: This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this role at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

EEOC Code: PRO