Project Manager, Store Preservation

Job ID: 244653
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Real Estate/Prop Dev
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

About Property Development:

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters –it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Your role at Sephora:

The Store PreservationProject Manager is responsible for daily interaction with multiple Sephora stores within a region, to ensure that maintenance repairs are fulfilled. Track routine service requests to ensure they are fulfilled in timely manner. Determine the scope of work for maintenance repair needs, and order parts and initiate timely action by the appropriate vendors. Respond to emergency situations as required on a 24-hour, 7-day basis, including on-call rotation as assigned. Support Store Preservation budget, analyze and identify cost savings opportunities. Must possess high-level client service skills, attention to detail, demonstrate the ability to assign priority to multiple requests simultaneously, and remain cool under pressure.

• Oversee and interact with entire store fleet, 600+ locations.
• Develop strong partnerships with Store Directors, District Managers, Regional Directors and Loss Prevention field teams.
• Process daily store maintenance / fixture repair work orders through Store Maintenance / Fixture Hotline to support daily business operations, approximately 30,000 work orders per year.
• Schedule and manage preventive maintenance services such as janitorial, HVAC, electrical, fire and life safety systems.
• Track routine service requests and ensure timely completion of all work requests while keeping within budget.
• Process routine maintenance invoices, assist in managing operational budget to effectively support daily business operations.
• Analyze vendor KPI metrics and scorecards and hold vendors accountable for high standards of performance.
• Conduct monthly scorecard reviews and twice-yearly formal business reviews with Store Preservation vendors.
• Develop strong, meaningful relationships with cross-functional business partners in Retail Operations, Store Design, Construction, Procurement, Legal and others.
• Analyze monthly Utilities and R&M cost reports for abnormalities to ensure proper system operations.
• Identify R&M trends, communicate findings to leadership, and help develop plans and strategies to proactively resolve emerging trends.
• Support and maintain the Store Preservation contractor database and vendor services.
• Document and update written communications on Store Preservation procedures and processes.
• Support capital expenditure budgets for small to mid-size Store Preservation projects.

We’re excited about you if you have:

• 4-yr college degree or 5+ yrs. in facilities management field
• Knowledge of Microsoft Excel, Word, and Power Point presentation software
• Must have worked previously with facilities work order processing application, preferably Service Channel
• General knowledge of HVAC, electrical, plumbing, fire systems
• General knowledge of maintenance/construction trade & regulations, blueprints, schematic drawings
• General knowledge in fixture and maintenance industry
• Excellent customer service skills
• Excellent communications skills; verbal and written
• Proactive, innovative, self-starter, and results oriented
• Effective listening and interpersonal communication skills to respond to inquiries, address concerns, and ensure cooperative and productive work relationships
• Strong prioritization and problem resolution skills
• Participate in on-call rotation as assigned.

The annual base salary range for this position is $81,000.00 - $108,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• 
  The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.