Project Manager, Operations & Policy Mgmt

Job Description: Title: Project Manager, Operations & Policy ManagementLocation: Chicago, hybridShift: Monday to Friday (8:30am - 5:00pm) Summary: Under the direction of the HHCS Chief Operating Officer, the Project Manager, Operations & Policy Management is responsible for supporting and managing all aspects of projects to establish and operationalize organizational information, and serving as an agency spokesperson and active representative with internal stakeholders. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below. The Project Manager will work with leadership to drive company-wide collaboration, consistency, visibility, and sustainability controls of projects under their purview, ensuring that all project requirements, deadlines, and schedules are on track. Must display an ability to manage and collaborate with small to large cross-function teams at various level. Heartland Alliance is seeking a policy and advocacy professional to lead its health policy work. This person will play a central role in Heartland Alliance's groundbreaking efforts to advance policy solutions and strategies to eliminate poverty and realize equity and human rights. The Senior Project Manager is responsible for advancing key initiatives and campaigns to promote healthcare systemic reform – in particular improving people’s access to healthcare and behavioral health - and address racial inequities. The Senior Project Manager develops and implements strategies to advance change, and engages in policy analysis and development, coalition and campaign building, and direct advocacy with decision-makers. Legislative and administrative initiatives will include work related to Medicaid expansion, healthcare services, and mental and behavioral health supports, such as addressing the opioid crisis. Our policy team members are also expected to contribute to the communications and outreach efforts related to their work, as well as the overall work of the Policy and Advocacy team. Travel to Springfield, Illinois is required for this position when pandemic-related restrictions are lifted in the State of Illinois. Heartland Alliance is seeking a policy and advocacy professional to lead its health policy work. This person will play a central role in Heartland Alliance's groundbreaking efforts to advance policy solutions and strategies to eliminate poverty and realize equity and human rights. The Senior Project Manager is responsible for advancing key initiatives and campaigns to promote healthcare systemic reform – in particular improving people’s access to healthcare and behavioral health - and address racial inequities. The Senior Project Manager develops and implements strategies to advance change, and engages in policy analysis and development, coalition and campaign building, and direct advocacy with decision-makers. Legislative and administrative initiatives will include work related to Medicaid expansion, healthcare services, and mental and behavioral health supports, such as addressing the opioid crisis. Our policy team members are also expected to contribute to the communications and outreach efforts related to their work, as well as the overall work of the Policy and Advocacy team. Travel to Springfield, Illinois is required for this position when pandemic-related restrictions are lifted in the State of Illinois. Heartland Alliance is seeking a policy and advocacy professional to lead its health policy work. This person will play a central role in Heartland Alliance's groundbreaking efforts to advance policy solutions and strategies to eliminate poverty and realize equity and human rights. The Senior Project Manager is responsible for advancing key initiatives and campaigns to promote healthcare systemic reform – in particular improving people’s access to healthcare and behavioral health - and address racial inequities. The Senior Project Manager develops and implements strategies to advance change, and engages in policy analysis and development, coalition and campaign building, and direct advocacy with decision-makers. Legislative and administrative initiatives will include work related to Medicaid expansion, healthcare services, and mental and behavioral health supports, such as addressing the opioid crisis. Our policy team members are also expected to contribute to the communications and outreach efforts related to their work, as well as the overall work of the Policy and Advocacy team. Travel to Springfield, Illinois is required for this position when pandemic-related restrictions are lifted in the State of Illinois. Heartland Alliance is seeking a policy and advocacy professional to lead its health policy work. This person will play a central role in Heartland Alliance's groundbreaking efforts to advance policy solutions and strategies to eliminate poverty and realize equity and human rights. The Senior Project Manager is responsible for advancing key initiatives and campaigns to promote healthcare systemic reform – in particular improving people’s access to healthcare and behavioral health - and address racial inequities. The Senior Project Manager develops and implements strategies to advance change, and engages in policy analysis and development, coalition and campaign building, and direct advocacy with decision-makers. Legislative and administrative initiatives will include work related to Medicaid expansion, healthcare services, and mental and behavioral health supports, such as addressing the opioid crisis. Our policy team members are also expected to contribute to the communications and outreach efforts related to their work, as well as the overall work of the Policy and Advocacy team. Travel to Springfield, Illinois is required for this position when pandemic-related restrictions are lifted in the State of Illinois. Our Benefits:Medical insurance.Dental insurance.Vision insurance.401(k) match.Paid maternity leave.Paid paternity leave.Commuter benefits.Student loan assistanceTuition assistance.Disability insurance. Essential Duties and Responsibilities:Collaborate with the project staff and customers to prepare a formal Project Charter and project plans outlining the objectives, detailed scope, resources, deliverables, timeline, and budget for each new implementation.Author, maintain, and manage detailed project plan.Manage project plan, budget, project resource schedule and resource allocations Develop project schedule and planning documents, schedule tasks, deadlines and milestones for all project stakeholders, and resources to include, preliminary estimates, budgets, team members and responsibilities, quality assurance requirements, and establishing expected outcomes of the project.Prepare status reports and facilitate status review meeting with respective project teamsConducts or coordinates, as appropriate, presentations, trainings, and workshops. Perform risk and issue analysis for projects, including mitigation strategies. Manage reviews and change requests to the project team and stakeholders. Manage the effective transition of requirements to the support team, ensuring a clear and complete understanding of the requirementsDevelop workflows and procedures.Issue and receive project correspondence and distribute as necessary.Review and assist in preparing technical specifications as needed by the project technical lead.Other duties as assigned. Project Design & Management Serves as lead Project Manager on multiple projects.Develops and implements project work plans.Manages partner relationships, including communication with internal customers, and other stakeholders.Develops expertise in data analytics and infrastructure, implementation science, and issue areas applicable to projects.Develops data collection and analysis protocols Trains data collection team, including third party implementers.Oversees/manages/supports data collection, data analysis, data reporting and communications. Project Portfolio ManagementServe as leader for HHCS tracking projects with aim for organization-wide implementationAssess resources required for to support prioritization of new organization-wide project implementationsAdvise COO and Executive Director of planning, resources, and timing for optimized strategic execution and business delivery in support of business goals and Strategic PlanManage HHCS priority matrix, categorical priorities, and implementation queue Policy Assessment and Management Supports the development and implementation of a standardized strategy for corporate policy management processes for the organization, in alignment with Heartland Human Care Services Quality, Compliance and Risk management requirements. This includes assessing where standard operating procedures and policies are needed to mitigate variance, and advance organizational efficiency, and compliance strategy. Identify gaps and develop approval process for new internal organizational standard operating procedures.Develops and manages collaborative annual review process for established corporate policies and standard operating procedures within Heartland Human Care Services. Supervisor ResponsibilityServes as supervisor and mentor for one (1) FTE, Project Coordinator. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor's degree. Graduate degree in business administration, or other business degree preferred. PMP certified. 5+ years of project management experience, with emphasis on best practices and methods, preferably in a service driven operations environment. Prior experience driving change in a complex organization. Experience with project portfolio management. Experience with development and oversight of corporate policy management across an organization. Prior experience with change management, and implementing cloud based technology solutions, such as DocuSign, or enterprise strategic performance management systems. Lean certification, a plus. Technical Skills: Thorough understanding of Project Management Body of Knowledge (PMBOK) and software procurement and development project lifecycles. Proficiency with project planning software such as MS Project, Excel and Visio. Understanding of database design. Proficient with data analytics and pivot tables; Ability to apply statistics and data visualization for project tasks, such as frequency distributions, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Other skills: Excellent communication and relational skills required for interaction with internal and external customers and users at all levels. Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Ability to translate business needs into technical specifications and standard operating procedures. Strong time management skills, demonstrate ability to manage multiple, parallel assignments with accountability for timely, cost effective results. Experience with contract negotiation, policy management, and managing relationships with vendors, as well as internal stakeholders and customers. Excellent analytical skills and ability to thrive in a fast paced environment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to key, handle, or feel and reach with hands and arms. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, stand and walk.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.The employee must occasionally lift and/or move up to 30 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Flexible and comfortable work remotely and/or onsite.The noise level in the work environment is usually moderate. Moderate exposure to outdoor elements at all times of year when traveling to and from work sites via public transportation. The employee must be in possession of a valid driver’s license and be able to legally operate an agency owned or rented motor vehicle for transportation of equipment and to certain work sites.Program sites are located throughout the Chicago area, including North and South sides of Chicago, as well as the suburbs. Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.Monday to Friday (8:30 AM - 5:00 PM)