PROJECT MANAGER-INTERMEDIATE - 03052024-55748

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: TENNESSEE BUREAU OF INVESTIGATION (T.B.I.), TECHNOLOGY AND INNOVATION DIVISION, DAVIDSON COUNTY

For more information, visit the link below:

www.tbijobs.com

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of professional level experience in any one of the following areas: (1) systematic analysis of overall work processes for business or information systems or (2) project management.
Substitution of Experience for Education: Professional-level experience in any one of the following areas may substitute for the required college degree on a year-for-year basis to a maximum substitution of four years: (1) systematic analysis of overall work processes for business or information systems or (2) project management.
Substitution of the Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in computer information systems, computer technology or other related field may substitute for the required bachelor's degree.
Substitution of Graduate Coursework for the Required Experience: Any additional graduate coursework in project management, computer information systems, computer networking technology, computer technology or other related field may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (Thirty-six graduate quarter hours or a master's degree in the above fields is equivalent to one year of experience.)
OR
Two years of experience as a Project Manager-Asc with the State of Tennessee.
Necessary Special Qualifications: None.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Summary

Summary: Under general supervision, is responsible for planning, initiating, and managing information technology (IT) projects.
Distinguishing Features: This is the working-level class with an intermediate understanding of the Project Manager duties/functions, can perform some tasks independently, while contributing to team efforts. This class differs from the Project Manager-Asc classification in that incumbents of the latter learn to plan, initiate, and manage information technology (IT) projects. This class differs from the Project Manager-Adv classification in that incumbents of the latter can work independently or strongly contribute to team efforts relative to Project Manager tasks, and work requires minimal review prior to being considered presentable to upper management.

Responsibilities

Estimating the Quantifiable Characteristics of Products, Events, or Information:

• Determines time, cost, resources, and materials needed to complete the project.

Selling or Influencing Others:

• Establishes and manages stakeholder expectations

Resolving Conflicts and Negotiating with Others:

• Manages and resolves project conflict.
• Exercises active listening techniques when faced with complaints or disputes and works with others to develop potential solutions or assists others in finding positive outcomes.

Scheduling Work and Activities:

• Manages project execution to adhere to schedule.
• Under general supervision, directs or coordinates activities of project personnel.
• Coordinates the assignment of project work according to plan and schedule.
• Develops the project schedule.

Identifying Objects, Actions, and Events:

• Participates in developing or updating plans for projects including project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Monitoring and Controlling Resources:

• Monitors the project budget and escalate variances as appropriate.
• Tracks and reports team hours and expenses.

Judging the Qualities of Things, Services, or People:

• Manages project execution to continually validate project and product quality measurements.
• Establishes and manages project quality.
• Participates in the identification and documentation of project success factors corresponding with quality measurements.

Making Decisions and Solving Problems:

• Manages project change control process.
• Collaborates with project stakeholders to identify problems and resolves/escalates as appropriate.

Organizing, Planning, and Prioritizing Work:

• Develops work breakdown structure (WBS).
• Organizes project work into manageable groups.
• Under general supervision, develops the project management plan.

Communicating with Supervisors, Peers, or Subordinates:

• Executes the project communication plan as detailed in the project management plan.
• Communicates project and product expectations to project stakeholders.
• Reports project status to project stakeholders.
• Communicates and escalates project issues to appropriate project stakeholders.

Interpreting the Meaning of Information for Others:

• Interprets and communicates a clear vision of the project objectives to stakeholders.
• Interprets and communicates project schedule to stakeholders.

Developing and Building Teams:

• Creates a positive and pleasant work atmosphere where all contributors feel important and responsible.

Monitor Processes, Materials, or Surroundings:

• Reviews and interprets information to assess project performance (including risks, constraints, and assumptions).
• Monitors and reports on project schedule including critical path.
• Monitors and tracks project milestones and deliverables.
• Participates in the identification of risks and develops contingency plans.
• Provides basic review of project activities including work breakdown structure.
• Participates in project execution to adhere to defined scope.

Analyzing Data or Information:

• Tracks, analyzes, and reports project actuals against project plan.

Communicating with Persons Outside the Organization:

• Manages external stakeholder communications.

Staffing Organizational Units:

• Identifies project roles, responsibilities, and skills required to achieve project goals.
• Works with management to acquire team needed to staff the project.
• Executes project human resource/staffing plan.

Getting Information:

• Assists in creating strategic planning documentation.
• Reviews and interprets business requirements and supporting project documentation.
• Prepares project status reports by collecting, analyzing, and summarizing information and trends.
• Gathers initial project requirements for project charter development.
• Participates in the identification of internal and external project stakeholders.
• Verifies potential costs and funding sources for cost-benefit analysis.
• Participates in project execution to adhere to defined scope.

Provide Consultation and Advice to Others:

• Participates in the implementation of process improvements and methodology enhancements.

Coordinating the Work and Activities of Others:

• Assigns duties, responsibilities, and spans of authority to project personnel.
• Guides the appropriate project stakeholders in the development of the project scope statement.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:

• Participates in the procurement process.

Updating and Using Relevant Knowledge:

• Keeps current with emerging project management skills, methodologies, and technologies.

Coaching and Developing Others:

• Coaches project team members in the concepts and application of the project methodologies and principles.
• Identifies and escalates project team skill gaps as appropriate.

Documenting/Recording Information:

• Reviews project documentation for completeness and adherence to standards.
• Manages the compilation and storage of project documentation (central repository).
• Facilitates project post-closure review(s).
• Creates project close documentation.

Training and Teaching Others:

• Provides project methodology training and instruction to project team members.
• Coordinates and oversees the execution of the project training plan.

Evaluating Information to Determine Compliance with Standards:

• Reviews project deliverables to evaluate adherence to quality standards.
• Participates in the review of project processes and procedures to evaluate adherence to State of TN project management methodology and agency standards.

Competencies

Competencies:

• Comfort around Higher Management
• Composure
• Customer Focus
• Decision Quality
• Informing
• Listening
• Planning
• Process Management
• Self Development
• Time Management
• Written Communications

Knowledge:

• Clerical - Basic knowledge of Microsoft Office products
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Project Management Knowledge - Knowledge of what information is needed to create a project charter and status report
• Knowledge of roles and responsibilities in a project
• Administration and Management - Knowledge of business and management principles involved in leadership technique, production methods, and coordination of people and resources
• Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media
• Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
• Estimating durations for project activities
• Working understanding and usage of interpersonal skills
• Working knowledge of Quality management processes and tools
• Intermediate knowledge of reporting actuals against schedule
• Intermediate knowledge of PM principles involved in monitoring project deliverables against scope documents
• Basic knowledge of principles and processes for communicating with stakeholders
• Basic knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Intermediate knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of principles and procedures for personnel selection, training, and personnel information systems
• Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective deployment of solution
• Project Management - Knowledge of the following Project Management Areas: Integration, Scope, Time, Quality

Skills:

• Active Learning - Understanding the implications of new information for both current and future problem solving and decision making
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Reading Comprehension - Understanding written sentences and paragraphs in work related to make improvements or take corrective action
• Speaking - Talking to others to convey information effectively
• Writing - Communicating effectively in writing as appropriate for the needs of the audience
• Instructing - Teaching others how to do something
• Time Management - Managing one's own time and the time of others
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Coordination - Adjusting actions in relation to others' actions
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job
• Establish and maintain cooperative and professional relationships with project team members
• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Motivating, developing, and directing people as they work, identifying the best people for the job
• Determining how money will be spent to get the work done, and accounting for these expenditures

Abilities:

• Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways
• Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Time Sharing - The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
• Written Comprehension - The ability to read and understand information and ideas presented in writing
• Written Expression - The ability to communicate information and ideas in writing so others will understand

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Printer
• Copy Machine
• Scanner
• Mobile Devices
• Projector/Audio-Video Equipment

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.