Project Manager Iii

Role Title: Program Manager

Work Location: Hybrid work: Tues-Thurs in the office. Monday & Friday remote

Work Schedule: Normal PST business hours, Monday – Friday

Project Management

• Build detailed project plan with clear deliverables, owners and timeline
• Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives
• Own overall documentations of all project assets and resources

Data Insights

• Working with the performance governance team to synthesize data points, visualize information and translate analytics into digestible business insights
• Work with stakeholders to perform root cause analysis and identify performance gaps
• Engage in ad-hoc analyses to understand operation performance and provide concise summaries to stakeholders

Communications

• Owns overall project communications including meeting notes, regular status update, email follow up, escalations when needed etc.
• Communicate findings to all levels of audiences via presentations to effectively call out business impact and actions
• Conduct weekly to monthly review cadence with various groups of stakeholders to investigate operational performance, enforce management actions, and inform results

Skill/Experience/Education

• Project management professionals and 5+ years of experience managing cross-functional initiatives Familiarity in support operations, content moderation operations or vendor management, including basic understanding of key performance metrics
• Excellent written and verbal communication skills, with the ability to translate complex analysis to senior audiences
• Experience building presentations and briefing documents to communicate insights and influence decision making
• Experience in change management Proficiency in Google Suites Preferred qualifications
• Experience working with SQL and data visualization PMP Certified Process excellence experience
• Experience in management consulting, process reengineering, corporate strategy

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

For immediate consideration, please forward your resume to Houston at Hparrett@synergishr.com. If you require assistance or accommodation in the application or employment process, please contact us at Hparrett@synergishr.com.

The hourly pay range for this position is $50-55/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA).