Program Supervisor

The Program Supervisor is a professional, management level position responsible for program-planning, management, and supervision of community and residential service programs with The Arc of the Ozarks. Services may include but are not limited to: Group Home (GH), Individualized Supported Living (ISL), Day Habilitation (DH), Individualized Skills Development (ISD), Community Integration (CI), Personal Assistance (PA), and any Employment related service (ES). Services are provided to persons with autism, intellectual and developmental disabilities, and co-existing mental health and behavioral disorders.

The Program Supervisor functions as the Degreed Professional Manager (Missouri Comprehensive Waiver guidelines) with overall responsibility for the development, implementation, coordination, and evaluation of individual support plans adapted to the needs of persons served. The Program Supervisor is a manager, and as such, is responsible for staff training and supervision, quality enhancement monitoring, developing, and implementation of individualized support plans and safety crisis plans for individuals residing in residential sites operated by the Arc of the Ozarks. Monitoring of direct support staff in implementing outcomes and coordinating all activities in the provision of programming for individuals including, but not limited to, improving self-help skills, economic self-sufficiency, socialization, leisure activities, personal health, communication, and other skills leading toward increased independence.

The Program Supervisor is responsible for the development and monitoring of the Individual Support Plans (ISP) of persons served and supervising assigned staff in implementing active treatment and support. The position is charged with preparing employee work schedules, ensuring staff coverage, reporting, and recording observations, circulating and implementing directives, and maintaining necessary records and reports. The Employee consults with administrative officials, program staff, and other employees and outside agencies in coordinating and implementing The Arc of the Ozarks Quality Assurance policies and procedures.

The Program Supervisor is at the center of all discussion with family, person served, staff, Oversight RN, guardians, administration, Service Coordination, and Department of Mental Health (DMH) Regional Office and consults with administrative officials, program staff, and other employees and outside agencies in coordinating and implementing The Arc of the Ozarks Quality Assurance Program. The Program Supervisor along with the Shift Supervisor, are responsible for the overall appearance and cleanliness of the home.

General supervision is received from the Assistant Director of Program Services or other designated superior; however, the employee is expected to exercise independent judgment and initiative within the limit of established guidelines and procedures. This is a salaried, exempt position.

Essential Job Functions

Mission and Core Values

Serves as an internal and external ambassador of the Mission and upholds the Core Values and purpose of The Arc of the Ozarks

Personnel Management

Interviews and hires Direct Support Staff

Directly supervises Direct Support staff on the assigned caseload within the department.

Holds Direct Support staff accountable for their job responsibilities. Completes progressive disciplinary action required when policy violations occur.

Completes employee performance reviews within the established timelines.

Instructs and orients staff in their duties and provides continued in-service training and practical instruction to staff. Provides support and performance feedback to staff on the allocated caseload.

Investigates reports of infractions of the rules; complaints of residents, parents, and/or guardians and employees; and takes appropriate action or refers problems to the Assistant Director or other responsible official for resolution

Ensures employee schedules are set and are being submitted through the timekeeping system and distributed to employees per Arc policy and procedure.

Closely monitors team overtime, follows set expectations on managing overtime, ensuring it is in line with company goals.

Program Oversight, Design and Development

Assumes overall responsibility for the delivery of services in accordance with DMH-DD standards.

Ensures all services provided are person-centered and based on best-practice-standards in accordance with CARF standards

Responsible for ensuring direct plan implementation for individuals served and monitoring of staff in the execution and progress of outcomes as stated in the Individual Support Plan.

Directs an interdisciplinary team in the development and evaluation of Individualized Support Plans.

Supervises and oversees the application of basic health care for individuals and administers medications in accordance with agency policies and procedures and per the State of Missouri Medication Aide Level I training.

Reviews reports and related information developed by interdisciplinary team members and supervises and monitors changes in individual support plans

Quality Assurance and Compliance

Assumes overall responsibility for implementing policies and procedures regarding training of all employees.

Ensures proper documentation of each person served is completed in accordance with Arc policy and procedures

Ensures the program site environment is person-centered, clean, free of any health and safety concerns, and meets Arc quality assurance standards.

Ensures that timely reporting of critical incidences occur per Department of Mental Health and The Arc of the Ozarks policies.

Removes all staff with expired training from working shifts (until training is complete) and completes disciplinary actions per policy.

Completes required weekly Quality Assurance (form 408) checks of the residential service sites and homes per the assigned caseload. Reports concerns to Supervisor and initiates a plan of action to rectify concerns.

Leadership and Communication

Keeps the Assistant Director informed through periodic reports concerning various phases of program responsibility.

Completes monthly Program Supervisor report in accordance with established expectations

Communicates necessary information to all subordinates in accordance with policy and procedures

Responsible for creating a positive and professional work environment that promotes open communication, commitment to the mission, and a collaborative atmosphere

Maintain effective working relationship with persons served, supervisors, families and guardians, co-workers, and professionals from other organizations

Maintains effective working relationships with all agency departments.

Program Operations

Participates in the On-call System rotation as required per the assigned department.

Familiarity with all Arc policies and possesses ability to effectively carryout and enforce all
Arc policies.

Responsible for submitted accurate and timely billing for services rendered.

Responsible for reviewing and submitting accurate ISL Variance reports.

Responsible for reviewing and creating accurate ISL Budgets as well as ensuring authorizations are available for billing.

Responsible for resolving billing issues by ensuring authorizations match submitted budgets.

Required Knowledge, Skills, and Abilities

Ability to exercise good judgment and discretion.

Ability to work with and respect persons with intellectual and developmental disabilities and other mental health diagnoses.

Ability to work varied and flexible hours and to accept and adapt to changes in

assignments, methods, policies, etc.

Considerable knowledge of applied behavior analysis, autism, developmental disabilities, and allied disciplines involved in the evaluation, care, and habilitation of persons with autism spectrum disorders and other disabilities.

Considerable knowledge of the principles of leadership, supervision, and training of staff members

Ability to plan, coordinate, and adapt a variety of habilitation program activities.

to meet the specialized needs, abilities, and conditions of each program participant.

Considerable knowledge of community-based programs of all disciplines for the care and the treatment of individuals with autism spectrum disorders and other disabilities.

Ability to direct, coordinate, and supervise harmoniously the work of professional and non-professional employees.

Ability to assign, direct, and review the work of subordinate staff involved in the implementation of habilitation programs.

Ability to collect and analyze information in making decisions concerning treatment for each individual resident.

Ability to evaluate the progress of residents and the quality of a variety of habilitation programs.

Ability to develop effective and practical individual habilitation plans and related.

program procedures.

Ability to communicate effectively in oral and written form.

Ability to establish and maintain effective working relationships with program participants, subordinates, and other staff.

Ability to work as a direct contact staff with individuals served, to demonstrate needed

behavior for direct contact staff.

A licensed and insured driver, with ability to obtain a Missouri Class E driver license

Minimum Experience and Training Qualifications

Strongly prefer knowledge of and prior experience working with services offered through Department of Mental Health and Children’s Division.

Graduation from an accredited college or university with a bachelor's degree with major specialization (24 semester hours) in elementary or secondary education, special education, early childhood education, psychology, social work, sociology, counseling, recreation (including specialty areas such as art, dance, music, or physical education), speech language pathology or audiology, occupational therapy, physical therapy, nursing, or other specialties in the field of human services. and one-year experience working with individuals with Autism Spectrum disorders, psychiatric disorders, and/or developmental disabilities.

Relevant experience may be substituted for a bachelor’s degree. For candidates without a bachelor’s degree, must have five years relevant experience in the field (2 of which preferred to be in a management capacity.)

Must qualify to serve as a Degreed Professional Manager in accordance with DMH-DD waiver guidelines.

Traits and Characteristics Desired

The Program Supervisor will be a person who is passionate about working with individuals with disabilities and increasing their independence as a valued member of the community. A sincere dedication to the mission and the people served by The Arc of the Ozarks is crucial.

The Program Supervisor should have outstanding critical thinking skills and effective communication qualities as demonstrated by success in prior experience in a human service position or leadership role.

Must have the capacity to cultivate and maximize individual and team relationships. Strong interpersonal skills and the ability to build authentic relationships with clients, guardians, staff, and all internal and external stakeholders is valued.

The Program Supervisor must demonstrate the ability to establish rapport, effectively communicates, and cultivates a positive work culture with not only their team, but staff from other departments, guardians, individuals served, internal and external stakeholders.

Demonstrates empathy and compassion, effective conflict resolution, exceptional communication and follow-up skills.

The Program Supervisor must be adaptable and able to work successfully in a fast-paced environment with a strong work ethic. They are able to delegate effectively and demonstrate solid time management skills.

The Program Supervisor should be open to feedback, possess a growth mindset, and a willingness for learning opportunities in order to better themselves and The Arc of the Ozarks.