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Form of workPosition Title: Program Manager
Organization: Jewish Family Service of San Diego
Department: Safe Parking Program
Position Type: Full-Time (37.5+ hours/week), Exempt
*This position requires working evenings, weekends, and holidays
Work Setting: Onsite
Reports To: Director of Safe Parking
Pay Range: $65,400/year
Total Compensation:
In addition to standard pay, compensation for this position includes:
- Comprehensive, low-cost healthcare coverage for employees
- Generous employer 401(k) contributions
- Employer-covered life insurance
Time Away from Work:
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
- Generous paid vacation time and sick leave
- 17 paid holidays, including Federal, Jewish, and floating holidays
- 2 Wellness Days to be taken any time during the year to support employees’ mental wellness
Position Overview:
JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Program Manager. In this role, you have the opportunity to use your Management and Direct service experience to make a meaningful difference in your community and help change lives across San Diego. The Safe Parking Program supports families & individuals living in their cars find safety and support with the overall goal of long-term housing stability. The Safe Parking Program Manager is responsible for coordinating the daily operations of four Safe Parking Program sites. The Program Manager provides direct supervision and support of case management staff and serves as the point of contact for vendors and partnering agencies. This position will report to the Director of Safe Parking. This position reports directly to the Director and works closely with the Site Supervisors and the rest of the Safe Parking team.
Responsibilities:
- Provide general oversight of Safe Parking Program operations, staff, interns and volunteers
- Triage and manage response to all incoming program inquiries
- Provide ongoing case consultation and supervision to program staff and interns
- Create monthly staffing schedule
- Ensure program compliance with HIPAA and contractual regulations
- Work collaboratively with other JFS program staff to ensure comprehensive services for program participants
- Encourage a high level of customer service
- Monitor staff’s daily tracking of program statistics
- Direct supervision of Supervisors
- Recruitment, training, retention of staff members
- Produce monthly demographic and outcome data reporting in an accurate and timely manner
- Maintain knowledge of homeless initiatives and programming throughout San Diego County
- Coordinate and oversee program support services provided by vendors
- Manage program supplies inventory and purchasing
- Commitment to diversity, equity, and inclusion via continued learning and development
Skills/Experience/Abilities That Are a Must-Have:
- At least one-year experience in similar role providing supervision to housing/homelessness services or self-sufficiency program, or equivalent combination of training, education and experience
- Ability to offer problem solving, leadership and customer service skills in a fast-paced environment
- Experience working with persons in crisis and vulnerable populations
- Knowledge of San Diego County housing, emergency and social service resources
- Knowledge of basic social service standards, community resources and benefit programs
- Ability to work a flexible schedule, including regular evening hours and weekends
- Comfort working in an environment where multiple languages are spoken
- Sensitivity to cultural differences present in the organization/programs service population
- Must have a valid CA driver's license, a clean driving record, insurance, a reliable personal vehicle, and a willingness to travel off-site
Skills/Abilities We’d Like You to Have:
- Previous use of HMIS is preferred
- Previous training in Motivational Interviewing is preferred
- Previous training in Trauma-Informed Care
- Knowledge of the Harm Reduction Model
- Bachelor’s Degree
- Bilingual Spanish
Important Notice:
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.
*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
