Program Manager (Intrepid Staffing)

About the Organization
OUR MISSION
Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach.
We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively.
OUR VISION
We restore dignity and improve the quality of life for the vulnerable people we serve through the benefits of our programs.
We seek to unify families and communities torn apart by poverty, unemployment, or neglect by providing real, practical solutions and a path to earned income. We do this through a wide array of programs and services supporting children, families, veterans and those struggling with mental illness and other significant disabilities.
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Exempt
Shift
Days
Number of Openings
1
Category
Disaster Relief
Location
O'Fallon, IL
Description
**** Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position. ****
JOB PURPOSE:
The DCM-Program Manager is responsible for the overall program and fiscal oversight of the Endeavors Disaster Case Management Program. The DCM Program Manager is responsible for compliance with grant and contractual requirements, meeting performance objectives and timely reporting goals of the Disaster Case Management program throughout each assigned Region. This position ensures that program staff meets the needs of disaster affected individuals and families.
Position Requirements
ESSENTIAL JOB RESPONSIBILITIES:

• Manages daily operations of all staff assigned. Monitors and ensures compliance by the DCM staff with office procedures, timekeeping requirements, case management, reporting protocols, and all FEMA published guidance.
• Works closely with Human Resources and Supervisors to recruit, hire, and manage staff to meet program targets and ensure quality of service delivery and compliance.
• Coordinates with the Director to develop, implement, and monitor compliance with standard operating procedures for case management.
• Identifies additional training and support needs to improve case management provided and its associated record-keeping and equips Case Management Supervisors to address identified needs.
• Troubleshoots, monitors and evaluates existing programs and procedures.
• Develops and prepares statistical reports for internal use as well as contractual requirements, ensuring timely and accurate completion of all internal and external reports, quality activity reporting and accreditation standard submission and compliance.
• Coordinates program compliance with grant and contractual requirements, ensuring performance objectives are met and statistical/narrative reporting is timely.
• Supplements case management training provided as needed to address the training and on- boarding needs of case management staff as needed.
• Work collaboratively with other relief and recovery organizations to facilitate the coordination of response and recovery services. Secure cooperation from community partners and resources. Oversee the delivery of daily program services. Monitor and evaluate for effectiveness.
• Maintain open lines of communication with contracted and referring agencies, client families, community collaborations, and staff. Schedule periodic meetings and provide ongoing feedback and updates. Ensure all concerns are resolved in a timely and satisfactory manner.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor's Degree in Social/Behavioral Health or related field; Master's degree preferred.
EXPERIENCE: 5+ years' management and supervision experience; supervision of distance employees a plus. Experience with disaster and emergency services a strong plus.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.
LICENSES: Driver's License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice. Up to 10% travel within a multi- county region.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must pass criminal and related background checks. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.
Salary/Wage
EOE Statement
Endeavors® and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a veteran in accordance with applicable federal laws. Endeavors® and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors® and Endeavors Unlimited, Inc. are "Equal Opportunity/Affirmative Action Employers."
This position is currently accepting applications.