Program Manager

Position Summary: Handles a variety of client/employee customer and client services related to drug and alcohol testing and pre-employment physicals. Must be able to communicate with clients by phone and email while maintaining a high level of client satisfaction. Research problems and resolve errors in a timely manner. Ensures the complete accuracy of results processed through a proprietary information management system.  

Essential functions:

• Maintains a high level of customer service and interaction, responding and resolving questions or concerns in a timely manner while following established protocol.
• Responds to calls and emails from applicants and client employees to coordinate testing or to collection sites, update candidate or records information, confirm collection details, verify or prepare necessary paperwork.
• Greet and help applicants that may need assistance locating a testing site or otherwise need help.
• Review system information and paperwork for testing compliance with policy requirements.
• Create testing authorization forms when needed for retests. Checks for notification of any refusals or positive test results.
• Contact clients, company and third-party facilities to retrieve forms and gather missing data or correct erroneous data. 
• Monitor information received from third party vendors to detect and resolve errors.
• Ensure that all pre-employment testing is either completed or we receive a valid reason if not completed.
• Track down missing or overdue tests. Notify the client of extension requests or individual situations on an order.
• Walks applicants/employees through the process using VIP system.
• May coordinate with clinic representatives. Ensures sensitive information is protected. Escalates issues to a supervisor.
• Performs a variety of common administrative tasks such as faxing, emailing, entering data, noting conversations, completing forms, etc.
• Additional duties as required

Other functions: N/A. No driving required

Physical Requirements:

• Sitting for more than 6 hours per day
• Standing and walking for less than 1 hour per day
• Limited stooping, bending, and twisting

Required Qualifications:

• High school diploma or Equivalent
• Customer service experience
• Experience using internet browsers, navigation tools and web-based applications
• Proficiency in Microsoft Office programs (Word, Excel, and Outlook)
• Ability to routinely use software applications and navigate thru the system while speaking with customers or clients.
• Attention to detail and flexible to changing priorities
• Proficiency with phone system
• Demonstrates initiative while contributing to a team environment
• Ability to read, interpret and follow written procedures
• Ability to multi-task and complete routine work with a high level of independence; Ability to prepare routine correspondence

Highly Preferred Qualifications:

• Experience working in the drug testing industry
• Knowledge of common employment drug testing and physical hiring processes
• Ability to communicate effectively in Spanish

Advanced training or education in a related field of work is helpful. Knowledge of FMCSA and DOT regulations a plus.

This is an exciting opportunity for an individual to join our team. We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and professional development opportunities. If you are a motivated individual with a passion for driving successful program outcomes, we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.

Job Types: Full-time, Permanent

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Do you have any trucking, DOT or FMCSA experience?

Ability to Commute:

• Sacramento, CA 95834 (Required)

Work Location: Hybrid remote in Sacramento, CA 95834