Program Director

Brain Balance is seeking a professional, energetic, and organized individual who loves children to fill the Program Director position in our Palm Beach Gardens center. Reporting to the Center Director, the Program Director is an in-center position designed to oversee Sensory Motor and Academic programs. They are also responsible for coaching and scheduling staff at Brain Balance. The ideal Program Director will be an authority on customer service, programmatic knowledge, coaching, and mentoring staff management. They will grow and maintain strong programmatic outcomes for the enrolled children in the Palm Beach Gardens center to drive improvements for our clients and their families. The Program Director will have ongoing responsibility for their position-specific KPI’s (Key Performance Indicators) and will work to meet and exceed budgeted re-enrollment and revenue goals every month. They will oversee program outcomes and parent satisfaction.

Although our Team works hard, this is a very rewarding and exciting career. We are looking for amazing people to join our Brain Balance Family!

See https://www.brainbalancecenters.com/locations/florida/palm-beach-gardens for more information.

Duties to include:

• Manage center coaching staff, training and program support
• Conduct welcome, progress, Mastery, and re-enrollment meetings
• Assist the Center Director in managing all aspects of customer service and support
• Maintain excellent working knowledge and a high level of proficiency in the performance of all phases of the Sensory Motor and Academic program
• Leverage our best-in-class onsite and online training to deliver and manage the center coaching staff
• Deep understanding of all aspects of CRM
• Manages coaching staff in the implementation of program updates and changes and training of same
• Deep understanding of all aspects of sensory-motor and academic program
• Regularly review student programs to help each child attain success
• Provides leadership by generating excitement, enthusiasm, a positive mental attitude, and commitment to company objectives
• Provides leadership by maintaining a positive, customer-centric, center culture

Required availability, knowledge, skills, and abilities.

• Must love working with children and adults with a passion for helping them reach their full potential.
• Full-time applicants must be available between the hours of 10:00-7:30 M-F and rotate a minimum of two Saturdays per month.
• You are strategically focused on KPI’s that will drive the Brain Balance forward, leveraging your management, sales, customer service, programmatic, and training experience. Your ability to intelligently review and explain program needs and changes to coaching staff to ensure student/client success.
• Ability to demonstrate and perform program exercises
• The Program Director role entails walking, standing, sitting, bending, stooping, jumping and stretching
• Fast-paced, with a requirement for timely response to customer needs
• Regular team meetings with CD, AD and APD and coaching staff to discuss high-priority topics, student program concerns, review actuals-against-budgets center performance, and any needed feedback with in-center leadership team
• Excellent time management & organizational skills with the ability to work independently & as part of a team

Required education and experience

• Bachelor’s Degree
• 5 years of leadership experience
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills
• Excellent customer service

Job location

• The Program Director will work mostly in the center with some outside school & marketing visits/events

Benefits:
PTO, stipend towards health insurance, Professional Development, program discounts, bonus

A full list of duties and training will be provided to those in consideration. Salary does not reflect bonus compensation.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Ability to Relocate:

• Palm Beach Gardens, FL 33418: Relocate before starting work (Required)

Work Location: In person