Professional Services Qa Lead

Job Summary
The Nicus Professional QA Lead validates that tailored configurations to the Nicus product meet the business needs of specific customers.  They ensure that customer deliverables are high quality and meet specifications.  They work with customer-facing Implementation team members to understand business requirements, define the appropriate test plans to validate the requirements, and then validate solutions built by dedicated Professional Services Developers.  They also help reproduce customer reported issues when necessary.   The Nicus product delivers visibility and insights on IT finance.   The QA lead will need to have or develop a working understanding of finance business processes to effectively validate configurations. 
Duties and Responsibilities

• Collaborate with other members of the Professional Services team to ensure great, high quality solutions to customer needs.
• Develop, document, and execute test plans to validate functionality, robustness, performance, and usability of complex requirements.
• Effectively investigate and communicate defects to technical and non-technical stakeholders.
• Support upgrades of the product, validating that customer outcomes are maintained after upgrade.
• Investigate and troubleshoot customer support issues.
• Follow the Nicus PSO Development processes, including but not limited to:
  • Scrum rituals (huddles, sprint planning, retrospective, demo, grooming)
  • Test plan documentation.
• Support continuous improvement and high technical standards by participating in requirement and design reviews and other best practices.
• Support development of project plans and on time delivery by identifying necessary tasks and dependencies, estimating timelines, and completing milestones in alignment with project plan.
• Identify and implement technology and process improvements that improve the product or development process.
• Clearly and professionally communicate status, risks, impediments, recommendations, and concerns.

Requirements and Qualifications

• 5+ years of software testing experience.
• 2+ years' experience with business finance.
• 2+ years’ experience with relational databases (SQL).
• Strong critical thinking skills and the knowledge and ability to assess how to validate requirements and effectively report defects.
• Knowledge of best practices for software engineering and Agile software development life cycles.
• Excellent communication skills and willingness to work closely with other members of the PSO, development, and product teams to drive resolution of problems.
• Demonstrate initiative, strong work ethic, and accountability.
• Demonstrate planning, organization, and time management.
• Demonstrate accuracy, thoroughness, and attention to detail.
• Self-motivated, proactive, results-oriented professional with ability to work independently within a large team.

Ideally for this role, the candidate will demonstrate experience with:

• Qlik Business Analytics.
• Engaging with customer-facing teams to develop requirements that address market needs.
• Troubleshooting technical issues, including remote troubleshooting and support.
• Customer-specific implementation that has successfully gone live with customers, ideally for highly available SaaS applications.
• ServiceNow Administration or Development.

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