Professional Services Engineer

About PEAKE Technology Partners:

At PEAKE, we're on a mission to serve our clients through trusted IT solutions that drive business growth and prioritize excellence in patient care. Just as we're dedicated to enhancing healthcare outcomes with technology, we are equally committed to nurturing our employees' careers and fostering personal and professional growth.

Our collaborative innovation, continuous learning opportunities, and supportive community invite you to contribute to healthcare's positive transformation while advancing your career.

About The Role:

As a Professional Services Engineer at PEAKE, you will be a key contributor to our mission of delivering reliable, efficient, and cutting-edge IT solutions to our clients. Your role is multifaceted, requiring a diverse set of competencies that encompass:

• Trustworthiness: Upholding trust is at the core of our values. Your actions should consistently reflect trustworthiness in your interactions with clients and colleagues.
• Persistence: Challenges may arise, but your persistence will ensure we meet our clients' needs and overcome obstacles.
• Supportive Attitude: Our team thrives on a supportive culture. Being there for colleagues and clients alike is essential.
• Business Acumen: Understanding our clients' businesses is key to delivering IT solutions that align with their goals.
• Growth Mindset: We encourage continuous learning and innovation. Embrace a growth mindset to adapt and thrive in a dynamic industry.
• Initiative: Taking the initiative to identify opportunities and solve problems is highly valued here.
• Problem-Solving Ability: Your ability to troubleshoot and solve complex technical issues is crucial to our success.
• Documentation: Meticulous documentation ensures clarity and transparency for all stakeholders.
• Communication: Effective written and verbal communication is vital for seamless collaboration.
• Attention to Detail: Details matter in IT. Your attention to detail ensures quality in our solutions.
• Customer Focus: Clients' needs are our top priority. Maintain a customer-centric approach in all interactions.
• Project Management: Proficiency in project management ensures our projects are delivered on time, within scope, and on budget.
• Technical Expertise: Your expertise spans a spectrum of technologies, including Active Directory, information security, cloud services, PSA, and networking.

Responsibilities:

• Utilize your technical skills to assess, design, implement, and optimize IT solutions for clients, spanning a variety of technologies, including Meraki, Windows, Azure, Networking, Backup solutions, VOIP, MDM, and Ubiquiti
• Collaborate closely with clients, demonstrating trustworthiness and a supportive attitude to understand their unique business needs, challenges, and objectives.
• Lead project lifecycles, showcasing your project management skills and initiative. Ensure projects are completed on time, within scope, and on budget.
• Apply your problem-solving ability and attention to detail to diagnose and resolve complex technical issues efficiently and effectively.
• Maintain comprehensive project documentation, ensuring clarity and transparency for clients and internal teams. Demonstrate excellent communication skills, both written and verbal.
• Stay abreast of emerging technologies, industry trends, and best practices to provide forward-thinking solutions reflecting your commitment to a growth mindset.
• Travel to client sites throughout the continental United States.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or Industry certifications such as CCNA, MCSE, CompTIA Network+.
• Proven experience (3+ years) in a similar technical role within an MSP or IT services environment.
• Strong technical knowledge across a spectrum of technologies, including virtualization technologies (VMware, Hyper-V), cloud platforms (AWS, Google Cloud), VoIP platforms (Netsapiens), MDM technologies, networking technologies (Ubiquiti, Meraki), backup solutions, and more. 
• Project management experience managing multiple projects concurrently. 
• Familiarity with healthcare-specific applications and systems (e.g., EHR, EMR, PACS, RIS) is a plus.
• Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Google Cloud)

Why Join Us:

At PEAKE, we value our employees' growth and well-being just as much as we value our clients' success. Join us to:

• Make an Impact: Be a part of a team that delivers real solutions to clients, making a meaningful impact on their businesses.
• Learn and Grow: Access continuous learning opportunities and stay at the forefront of the ever-evolving IT landscape.
• Collaborative Environment: Work in a supportive and collaborative environment where your contributions are valued.
• Competitive Compensation: Receive competitive compensation packages and comprehensive benefits.
• Career Advancement: Forge a rewarding career path with opportunities for advancement within our organization.

If you're looking for a role that challenges you, fosters professional growth, and allows you to work on diverse and exciting projects within an MSP environment, we encourage you to apply and become a part of our exceptional team at PEAKE.

Note: This job description serves as a general summary of responsibilities and qualifications and may evolve as per the company's requirements.
Salary Range: $70000-$105000

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