Production Support Specialist - B2B (Arkansas)

Production Support Specialist - B2B (Arkansas)

We are looking for a focused and talented Professional dedicated to customer service with a strong background in digital and conventional printing. This effort will focus on recommending hardware, software, and/or professional services / consulting solutions) to Data Center, Central Reprographics Departments and Commercial Printing facilities.

Datamax of Arkansas provides a) sales and technical training on black & white and color graphics technology, b) access to CRM database in which the targeted account information is readily available, c) technical, managerial, and even peer-level support at the point of sale, d) administrative support with proposal development and order coordination, e) a highly professional work environment, and f) a present, engaged executive staff.

A Typical Daily Activities will include:

• Building rapport with customers and prospects,
• Gaining an understanding of the client's current business environment - both generally and specifically from a Business Process and Strategic Technology standpoint,
• Uncovering needs, challenges, and/or opportunities,
• Keeping information current in the CRM,
• Qualifying print and software workflow activities,
• Evaluating print file accuracy and color correctness,
• Proposing and/or demonstrating solutions,
• Re-qualifying and re-addressing needs, challenges and/or opportunities,
• Earning the business,
• Finalizing the details,
• Set-up and Training end users on conceived workflow, and
• Account management ensuring customer satisfaction – ongoing.

Benefits:

• Base Salary + Incentives + Mileage
• Major Medical / Vision, and Dental Insurance
• 401(k) with Profit Sharing and Matching
• Paid Vacation, Sick, and Holiday Time Off
• Professional Work Environment
• Life and AD&D Insurance
• Local Executives with Final Decision-Making Authority
• Our Environment and Culture voted as one of the “Best Places to Work in Arkansas” 2017 - 2023

Requirements:

• Experience and understanding of “Print on Demand” and the most current digital technologies that pertain to data center and reprographics environments,
• Capable of understanding and evaluating complex software workflows,
• An understanding of Color Theory and CMYK / RGB processes.
• Exceptional communication and presentation skills,
• Proficient working knowledge in Adobe Creative Suite, process color, variable data print applications and file conversion tools,
• A working understanding of the graphic design and layout process along with organizational skills to manage implementations,
• Knowledge of Network communications is a great asset to this position,
• Exposure to the Arkansas business to business sales marketplace is a plus.

Datamax is proud to be an Equal Opportunity Employer. We are also a drug-free workplace that requires candidates to submit and pass a drug screening prior to employment. Applicants must also be able to pass a background check.