Production Engineer

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Job Category
Enterprise Technology & Infrastructure
Job Details
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Description: Salesforce's BT Streamforce Team (within the Business Technology organization) is responsible for executing and supporting live events including executive meetings, all hands calls, Company town halls, as well as external customer facing events. The Production Engineer is responsible for operating production systems/kits for live streaming events. This position, at times, will manage and operate a remote & onsite production workflow to support virtual/onsite/hybrid operation with direction from the Production Engineers and following standard operating procedures. This individual wears multiple hats and leads with innovation. There will also be Producer/Event Lead responsibilities around implementing live events.
The Producer Engineer's primary responsibility will be supporting meetings and events using approved technology. Also coordinating logistics between a team of operators, event stakeholders, and internal business partners to ensure a successful event is implemented and lead communication for a core support team assigned to the event
Essential Job Functions: Knowledge of encode & transcode processes. In-depth knowledge of codecs. Support using Adobe Creative Suite. Implement various production roles during a live event (Technical Director, PTZ Operator, Audio Engineer, Stream Engineer, Graphics/Playback Tech, DIT, Editing) Setup, monitor, and solve live streams. Continuously innovate, engineer to scale, and look for ways to improve overall production quality.
Ability to work in a high-pressure environment: fix production issues and collaborate with internal clients. Run a variety of production-oriented tasks, objectives, planning and scheduling Handle research, clearance, booking and other show production needs. Understand and display a thorough knowledge of live production, including camera blocking, video switching, and closed captioning Collaborate with event hosts and executives to discuss technical needs. Build and maintain relationships with internal business partners. Give high level explanations of technical processes and user experiences to event stakeholders. Assist with intake, qualifying events, and more, as needed.
Additional Requirements: 5+ years of professional experience in operating and engineering for live production. Experience and fluency with Production equipment (Blackmagic, Shure, Yamaha, Q-SYS, Panasonic, ClearCom, Elgato).
Knowledge and Skills: Video Switchers and Keyed Graphics Audio mixing and EQ Signal flow routing and distribution Live streaming encoders and streaming protocols PTZ camera systems. Accessibility solutions including closed-captions Video web conferencing platforms (Zoom, Google Meet, Webex), Online video platforms (IBM Watson, Facebook, Twitter, Google, etc), Adobe Creative Cloud Suite. Experience with AV over IP (Dante, NDI, AVB, etc).
Nice to Have: Deep networking knowledge In room production design knowledge (conference room, event spaces, studios, training rooms)
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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For California-based roles, the base salary hiring range for this position is $160,000 to $220,000.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.