Product Trainer

Description

Overview:

Looking for an exciting opportunity in the legal industry? We have the perfect job for you! Our team of dedicated professionals is looking for a Product Trainer to work with us in New York City.

The successful applicant will work from New York, NY, on a hybrid basis (on-site/2 days a week). In addition to a competitive salary range of $62,500 - $68,200/year, we offer a 7.5% quarterly incentive opportunity to reward your hard work.

Our employees enjoy rewarding careers in a fast-paced, results-driven environment, and we have been recognized as one of the 50 best nonprofits to work for by the Non-Profit Times. We also provide comprehensive benefits, including medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. With our supportive work culture and excellent benefits package, you will feel valued and appreciated as a member of our team.

Don't miss out on this exciting opportunity to advance your career. Apply today and join our team of professionals!

Essential Duties and Responsibilites:

• Maintain a deep understanding of the AAA’s products and services, staying updated on the latest developments.
• Collaborate with IS, Marketing, Education Services, and other internal stakeholders on product development and maintenance.
• Create and update training materials, including manuals, presentations, videos, and e-learning modules, in collaboration with subject matter experts.
• Plan and conduct engaging, hands-on technical training, both in-person and virtually.
• Develop a comprehensive training strategy and schedules to meet diverse stakeholder needs. 
• Collect feedback, refine training materials, and adapt methods based on changing product features.
• Support customers by understanding requirements to enhance training programs; perform needs-assessments of users to identify knowledge and skills gaps and modify training programs accordingly. Assist with inquiries and concerns, providing recommendations and solutions.
• Build strong relationships to understand unique training needs and tailor programs accordingly.
• Maintain accurate training records, including metrics, attendance, and evaluations.
• Ensures confidentiality; adheres to information security and data privacy policies, procedures, and practices.
• Demonstrates regular, reliable, and predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

Qualifications:

Education & Experience: Bachelor's Degree in business or in a related field; 3 - 5 years of relevant experience or an equivalent mix of education and work experience.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.