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Form of workPosition Description
ADP is hiring a Product Support Specialist I. In this position you will add services for clients using Traditional Banking products. You will coordinate with our client, their bank, and ADP internal departments to set expectations for Go-Live date. You will work with ADP's internal departments to ensure client provides proper documentation within established deadlines. You will coordinate testing and file formatting with our client's bank according to system requirements. You will process updates on existing clients accounts such as, adding company codes, change of account numbers, and bank switches. You will work independently and manage case load per assigned regions. Actively work different cases simultaneously throughout an extended time frame. Monitor Siebel, and emails for inquiries and provide guidance on processes. In-depth knowledge of data transmissions, Nacha, Recon, and Positive pay files. Be able to diligently navigate through Autopay ETS (screens: p,bnk, p,imag, TEH) SARV, PEP+, FRWL, Siebel and PMF Web. Perform quality assurance techniques to mitigate risk of departmental set-ups.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
RESPONSIBILITIES:
•
• Monitor Siebel queues, and team email for banking requests/inquiries.
• Evaluate Set-up requests and its parameters.
• Provide guidance on what steps and documentation is needed per request type.
• Coordinate necessary communication with Client, their bank/processor, and ADP Internal departments.
• Establish, communicate, and coordinate the scope of request, deadlines, deliverables, and contact information.
• Provide regular updates to necessary parties.
• Follow up on proper documentation status and update timelines.
• Make system changes accordingly.
• Review changes against original request to validate accuracy in system set-up and documentation.
• Produce check samples, sample files, test files and request review and approval from bank/processor.
• Monitor for change requests and submit SR for first live tracking.
• Monitor first live payroll.
• Complete documentation and close request after appropriate time has passed with successful changes.
Preferred Qualifications:
• Serve as Quality Control for dept Go-Lives and change requests.
• In depth understanding of data processing
• Bachelor's Degree or its equivalent in education and experience
• Comprehensive understanding of financial transactions combined with banking knowledge, computer operations knowledge, analysis, and critical thinking.
• Ability to handle complex and multiple functions simultaneously.
• Proficiency in multi-platform usage.
• Make critical decisions without management direction.
• Banking operational transactions
• Analytical skills/understanding of complex financial operations.
• Interpersonal/collaboration skills
• Client Support
• Issue resolution and troubleshooting expertise.
• Ability to provide clear, constructive communication.
• Ability to meet deadlines in a self-driven environment.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the
form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched
401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match,
Holidays, Personal Days Vacation, Paid Volunteer Time Off, and more.
Salary range for this role is $15-27.40/hr.
Diversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
ADP is hiring a Product Support Specialist I. In this position you will add services for clients using Traditional Banking products. You will coordinate with our client, their bank, and ADP internal departments to set expectations for Go-Live date. You will work with ADP's internal departments to ensure client provides proper documentation within established deadlines. You will coordinate testing and file formatting with our client's bank according to system requirements. You will process updates on existing clients accounts such as, adding company codes, change of account numbers, and bank switches. You will work independently and manage case load per assigned regions. Actively work different cases simultaneously throughout an extended time frame. Monitor Siebel, and emails for inquiries and provide guidance on processes. In-depth knowledge of data transmissions, Nacha, Recon, and Positive pay files. Be able to diligently navigate through Autopay ETS (screens: p,bnk, p,imag, TEH) SARV, PEP+, FRWL, Siebel and PMF Web. Perform quality assurance techniques to mitigate risk of departmental set-ups.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
RESPONSIBILITIES:
•
• Monitor Siebel queues, and team email for banking requests/inquiries.
• Evaluate Set-up requests and its parameters.
• Provide guidance on what steps and documentation is needed per request type.
• Coordinate necessary communication with Client, their bank/processor, and ADP Internal departments.
• Establish, communicate, and coordinate the scope of request, deadlines, deliverables, and contact information.
• Provide regular updates to necessary parties.
• Follow up on proper documentation status and update timelines.
• Make system changes accordingly.
• Review changes against original request to validate accuracy in system set-up and documentation.
• Produce check samples, sample files, test files and request review and approval from bank/processor.
• Monitor for change requests and submit SR for first live tracking.
• Monitor first live payroll.
• Complete documentation and close request after appropriate time has passed with successful changes.
Preferred Qualifications:
• Serve as Quality Control for dept Go-Lives and change requests.
• In depth understanding of data processing
• Bachelor's Degree or its equivalent in education and experience
• Comprehensive understanding of financial transactions combined with banking knowledge, computer operations knowledge, analysis, and critical thinking.
• Ability to handle complex and multiple functions simultaneously.
• Proficiency in multi-platform usage.
• Make critical decisions without management direction.
• Banking operational transactions
• Analytical skills/understanding of complex financial operations.
• Interpersonal/collaboration skills
• Client Support
• Issue resolution and troubleshooting expertise.
• Ability to provide clear, constructive communication.
• Ability to meet deadlines in a self-driven environment.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the
form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched
401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match,
Holidays, Personal Days Vacation, Paid Volunteer Time Off, and more.
Salary range for this role is $15-27.40/hr.
Diversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
