Product Support Analyst

CEF Solutions is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Staffing, Process Engineering/Process Innovation, and Cost Optimization solutions to clients in the customer services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

We are seeking a problem-solving and self-motivated individual to work as a Product Support Analyst to support various tasks for our clients and key stakeholders. Our ideal candidate must have great analytical, reporting, and documenting skills.

Company website: www.cem-lab.com

- Support daily communication with key stakeholders at Client and its business partners

- Conduct analysis on various data sets on products based on the managements' guidance

- Generate and maintain ad-hoc and regular report deliverables such as weekly/monthly reports

- Prepare weekly/monthly quality reports as well as ad-hoc reports as requested

- Coordinate with business partners for collection of parts and provide responses to various technical questions

- Maintaining respectful relationships with both client and partners

- Develop understanding of various field operations to fully support relevant tasks given

- Perform various tasks on Client proprietary systems

- Proactively identify potential operational risk and escalate to the management

- Perform other relevant duties as assigned

- Bilingual in spoken and written English & Korean languages

- Bachelor's degree in Engineering is preferred

- Excellent verbal and written communications skills

- Proficiency in Microsoft Office especially in Excel and PowerPoint

- Keen ability to deep dive to perform root cause analysis

- Ability to work with minimal supervision

- Detail oriented and highly organized for ensuring accuracy in various tasks handled

- Ability to collaborate and work in complex environment with multiple stakeholders across various departments/partners and different systems

- Disciplined and self-motivated

- Able to maintain effective working relationships with Clients and Business Partners

- Able to quickly adapt to changing priorities

- Able to drive results under high pressure circumstances

- Able to maintain confidentiality of information handled

- Exhibit great sense of urgency in managing time and accomplishing tasks

- Able to travel as needed to successfully perform position responsibilities

- Legally authorized to work in the U.S. without any restrictions

- Okay to work 100% onsite in Ridgefield Park, NJ

- Okay to work Monday to Friday office hours Eastern time

- Pass a background check and drug test

- No restrictions for domestic and overseas business travel

- Health insurance

- Dental and vision insurance