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Form of workThis position supports Bobcat engine and cross-product components and interacts internally with personnel from the Service department such as Troubleshooters, Product Service Managers, Field Service, Warranty, Service Training as well as other internal departments such as Engineering, Manufacturing and Product Safety. The position also interacts with dealer service technicians and Service managers as well as dealer Parts Department staff.
Communication of Product Concerns
- Participate in Product Quality Team meetings to provide information regarding field service experience such as service troubleshooting cases, warranty data and feedback from field service staff.
- Retrieve and summarize warranty and service parts sales data to assist Product Service Managers and / or lead determination of root cause and corrective actions for field failures.
Service Support
- Administer Field Modification Process for assigned products.
- Some travel will be required during the year to visit dealers/customers, manufacturing sites, present at Dealer Service Manager Seminars or assist in Service Training.
New Product Development
- Lead or assist Product Service Managers in performing serviceability evaluations on new or competitive equipment.
Product Update Training
- Assist in training field service personnel on new products and assist the Training Department with field schools on a limited basis as needed.
Technical Resource
- Have a good working knowledge of Bobcat Company products including Compact Construction Equipment, Attachments and Utility Vehicles.
- Troubleshoot field service issues received from dealers.
- Be a technical resource to assist Service Troubleshooters with resolving field service issues.
- Provide technical assistance to dealer personnel, Regional Support Managers, District Parts and Service Managers, and the Product Development group.
- Education Required: Bachelor's Degree in Engineering.
- Experience Required: 1+ years.
- Compact equipment experience is preferred.
- Solid mechanical skillset and equipment troubleshooting experience.
- Excellent communication (verbal and written), interpersonal and customer service skills.
- Excellent cross-functional teamwork skills.
- Effective time management and priority focus skills.
- Strong analytical aptitude.
- MS Office Suite proficiency.
- Minitab experience.
- Travel Required: 10 - 24%.
#GD
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment and Geith attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
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