Product Portfolio Operations Manager

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Customer Identity & Authentication, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

In this role, you will partner closely with Product Owners, Technology Leads, Design Leads and Data Owners to manage Product Portfolio priorities, capacity, dependencies, risks, and performance metrics. You will be responsible for providing visibility into key prioritization decisions, escalating risks to all stakeholders through executive-level reporting, and monitoring overall health of the portfolio to manage product health and stability.

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Aligns Product Portfolio priorities to strategic business objectives and monitors overall health of the portfolio through key metrics and data (i.e., business & customer outcomes, OKRs, product health metrics, capacity distribution)
• Implements agile product development best practices aligned with Agility Office standards
• Prepares senior management updates including Portfolio Reviews (PR), bi-weekly Product Updates and Executive Management Reports (EMR)
• Supports special projects and executive requests, and synthesizes complex information in a strategic and compelling way so that the material is effectively communicated to relevant stakeholders
• Engages and effectively collaborates with business, controls, operations, legal, compliance, risk, audit, and technology partners across the firm

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Proficient in Agile product development methodology. including use of Agile project management tools (i.e., Confluence, Jira, Jira Align)
• Proven experience delivering timely, high-quality communications, presentations, and reporting for various stakeholder groups. Attention to detail is a must with continuous focus on design excellence.
• Demonstrated ability in working with cross functional stakeholders and driving the agenda.
• Excellent relationship-building skills, with ability to establish trust and credibility.
• Advanced level ability expected in all Microsoft Office tools (Excel, PowerPoint, Teams), Confluence and Jira.
• Demonstrated ability to manage complex, interdependent, and sometimes competing needs
• Ability to work effectively under pressure in a dynamic and rapidly changing environment in order to meet deadlines

Preferred qualifications, capabilities, and skills

• Exposure to Jira Align

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans