Product Manager, Security & Managed Services

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

The Product Manager will work directly with a product delivery team to create high quality products that our customers love. You'll translate market and customer research into ideas that define product outcomes to grow our business and improve customer experience.

To succeed in this role, you will be a reliable problem-solver, constantly aware of what our users need, and an advocate for improvements that drive their business or reduce their pain.

The Product Manager will contribute to the company and product strategy, working closely with the Head of Product, external partners, and other stakeholders, ensuring the goals and success metrics are clear and achievable and that all teams are given visibility. The PM will proactively communicate progress and update the teams as the work happens and continue to share performance statistics with the teams after release.

The Product Manager will work with cross-functional teams developing features and improvements while closely collaborating with Engineers, Project Managers, QA engineers, Marketing, and Customer Success. The ideal candidate will execute the direction set by the Head of Product and work to define the best ideas from the teams while focusing on feedback and managing the scope and complexity of the work.

Responsibilities:

• Work with the Head of Product to define products and features following a path of research, ideation, building, measuring, learning, and iterating.
• Collaborate and drive results with engineers, project managers, customer success, and QA. 
• Manage a backlog of feature requirements determining priorities that align to company objectives.
• Drive the qualitative review cycle by frequently meeting with the team to review progress together and identify areas to improve and adjust to ensure the project is scoped well to land on time and hit targeted success metrics.
• Act as a thought partner in building our product roadmaps and developing our long-term term product vision.
• Engage in user research to distill user problems and deliver new insights.
• Use data analysis to improve features and inspire new product ideas.
• Contribute to the voice of the company by creating instructional and marketing materials to promote features and improvements in the product and ways for users to grow their businesses.

Requirements:

• 2+ years of experience as a Product Manager working closely with engineering teams on a product. Bonus for experience in the MSP or ITSM space.
• Exceptional communication, collaboration, and presentation skills for a wide range of audiences.
• Creative problem-solver always looking to improve our products by leading the vision while empowering the team.
• Ideal candidates will be equally analytical and creative and able to justify decisions to a range of stakeholders.
• Self-starter possessing the ability to research issues, independently deliver consistent quality work and feedback, and improve processes.
• Ability to thrive in a fast-paced environment, manage multiple tasks and deadlines, and adjust to shifting priorities as they arise.
• Bachelor's degree or equivalent work experience.

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.