Product Manager (Digital Adoption Platforms)

***This role is preferred at one of our corporate offices in McLean, VA, Dallas, TX, or Memphis, TN, or Remote***

As a Manager, Product Management (PEP), you will bring your technical skills to a hospitality company with an award-winning culture. Reporting to the Senior Director of Property Product Management, you will support projects that enhance the team member experience with PEP, Hilton's new Property Management System (PMS). Your work will help accelerate the deployment of PEP to all hotels, find new solutions that improve user satisfaction, create operational improvements on property, and enable hotels to better serve guests. This role is based in a Hilton corporate office or can be remote.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Hilton's leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Create a product roadmap for the PEP Training pod that aligns to the overall PEP Roadmap
• Write top-notch business requirements and see them through refinement, technical development, and into production
• Define and present new training strategies to technical and non-technical partners
• Pinpoint customer needs (guests, Team Members, owners) to help define and prioritize product features that create the most impact
• In partnership with the research and L&D teams, stay abreast of new and emerging learning strategies for technology products
• Partner with technology (infrastructure, security, etc.) teams to understand technical requirements for training products and incorporate into overall pod roadmap
• Develop deep expertise in Hilton's new Property Engagement Platform

How you will collaborate with others:

• Partner with deployment, training, change management, and other areas to define an enhanced training process from initial product onboarding through steady-state

What projects you will take ownership of:

• Lead a pod of technical, business, and design resources focused on a specific aspect of PEP.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of work experience in product, customer experience, technology, or related field
• Product Management experience
• Experience building onboarding strategies for technology products, creating Digital Adoption Platforms, or similar experience
• Travel up to 40%

It would be useful if you have:

• Bachelor's degree or equivalent experience
• Background in learning and development
• Hospitality industry experience
• Experience working with global, remote teams in an agile environment
• Existing knowledge of PEP or other similar hotel PMS
• Experience in JIRA, Confluence, and Figma

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the and to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton's commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000-$120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE