Product Manager, Client Experience

ABOUT THE ROLE

As a Product Manager at Stitch Fix, you will play a pivotal role in shaping one of the highest priorities of our company - Client Experience. Your mission will be to develop engaging and social experiences that not only helps clients visualize their style but also provides compelling reasons for them to return and evolve their style. To achieve this, you'll focus on driving innovations in style visualization, client relationship building, and continuous evolution of our offerings.

YOU ARE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL…

• Champion Innovative Product Ideas: Dive deep into understanding client needs and company objectives to define groundbreaking product ideas focused on enhancing client engagement and retention. You'll employ techniques such as customer interviews, prototyping, and concept testing to generate ideas that resonate with our target audience and align with Stitch Fix's strategic goals.
• Lead Meaningful Discovery Work: Undertake thorough discovery work to uncover insights and identify solutions that address both client pain points and business challenges. You'll collaborate closely with stakeholders across the organization, conducting market research, competitive analysis, and user testing to inform product decisions and ensure alignment with Stitch Fix's mission.
• Drive Cross-Functional Collaboration: Work hand in hand with Design and Engineering teams throughout the product development lifecycle. Applying Marty Cagan's emphasis on empowered product teams, you'll foster a collaborative environment where cross-functional partners collaborate closely, share insights, and iterate rapidly to deliver innovative solutions that exceed client expectations and drive business outcomes.

WE'RE EXCITED ABOUT YOU BECAUSE…

• You have the right breadth of experience: 5+ years of Product Manager experience with a strong focus on driving growth and engagement within the e-commerce sector.
• You are a strategic thinker: Demonstrated ability to build a compelling business case around an idea and effectively communicate your vision and rationale to cross-functional partners and executive leaders.
• You are a thoughtful collaborator: Proficiency in collaborating with cross-functional teams, building relationships, and a deep understanding of how the business operates.
• Prioritization is important to you: Strong skill in ruthless prioritization, especially when faced with competing priorities, opportunities, and constraints.
• You possess strong technical & quantitative Skills: Exceptional technical and quantitative skills, including experience working with data science to make informed decisions.
• Of your strong product sense: A keen product sense and experience working closely with Product Design and UX teams to craft delightful user experiences.
• Bonus: Experience with early-stage product development, taking products from zero to one, is a plus.

YOU'LL LOVE WORKING AT STITCH FIX BECAUSE…

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

If you're a visionary Product Manager looking to drive client engagement at the forefront of tech and fashion, we invite you to join us at Stitch Fix. Help us transform the way people discover their personal styles and be a part of our exciting journey. Apply now and let's redefine retail together!

ABOUT STITCH FIX

We're changing the industry and bringing personal styling to every body. We believe in a service and a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curated—it's truly personalized to each client we style. We are changing the way people find what they love. We're disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our client's unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. This results in a simple, yet powerful offering to our customers and a successful, growing business serving millions of men, women and kids throughout the US. We believe we are only scratching the surface and are looking for incredible people like you to help us boldly create our future.