Product Growth Operations Coordinator, Texas - Remote

Swing Education is an online staffing marketplace that connects substitute teachers with schools. Founded in 2015 by former K-12 educators and administrators, Swing makes it easier for schools and districts to find reliable, qualified substitute teachers when they need them most. With over 500,000 absence days filled to date, Swing is dedicated to improving the experience of finding substitute teachers, becoming a sub, and keeping student learning on track. Swing serves over 2,800 partner schools across California, Arizona, Illinois, Texas, New Jersey, New York, and Washington D.C.

Swing Education is proud to be a Minority-Owned Business; all three of our co-founders, including our CEO, CTO, and COO, are people of color. One of our founders is a woman of color. Our board of directors is also 60% female and 75% people of color. Swing Education strives to embrace Diversity, Equity, and Inclusion across the company, and embraces these values not only in its corporate hiring decisions, but also in its day to day interactions with and management of Swing Subs. Over 50% of our staff are women, and 60% are people of color (30% underrepresented groups). To learn more about Swing Education and our Core Values please click here.

The Sub Growth team at Swing Education strives to create a quality account setup experience for our substitute teacher candidates. The Product Growth Operations Coordinator, based in Texas, will contribute to the growth of the Swing Education marketplace by efficiently and accurately processing background checks for Texas substitutes. Coordinators are also expected to identify and raise problems in day to day operations and present ideas for solutions. They will support and streamline substitute teacher setup and engagement operations across Texas regions.

An ideal candidate is a fast learner, detail-oriented, and values effective communication with their team. To succeed in this role, you should be adaptive and able to work in a dynamic, highly interactive, and innovative environment. You also uphold and live out Swing’s core values of collaboration, transparency, continuous learning, and commitment to diversity and inclusion.

This is a part-time long term contract position for 10 to 15 hours per week. This role is remote, but must be based on Texas.

• Accurately and efficiently review sub background checks as a part of Swing’s screening process, which will include assessing and documenting sensitive information from government websites.

• Collaborate with and maintain a productive working relationship with Texas school district partners, which will include adhering to school partner processes and procedures.

• Manage sub databases for Texas school district partners, ensuring all appropriate records are kept up to date.

• Flag consistent problems and pain points with examples to help inform and guide product and process improvements.

• Identify and escalate bugs in the sub setup process to Product and Engineering as needed.

• Other duties as assigned.

• Commitment to diversity and inclusion in working with diverse teams

• Excellent communication and interpersonal skills

• Detail-oriented and able to keep tasks organized

• Outstanding time management and prioritization skills, particularly in a dynamic rapidly changing work environment

• Comfortable with multitasking, ability to accomplish numerous tasks in an effective and timely manner

• Ability to grasp concepts and follow directions independently

• Good judgment and the ability to handle sensitive and confidential information with discretion

• Curiosity and desire to learn, ask questions, and grow from mistakes

• You consider yourself a technology enthusiast and enjoy learning how to use new technology tools

• Passion for education and supporting educators a plus

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.