Product Delivery Manager

Consumer & Community Banking (CCB) Operations Product organization needs you! CCB Operations provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

As an experienced professional in Project Execution Lead, you will thrive at managing complex programs that have far-reaching implications for clients, employees, and stakeholders throughout the firm. You will be responsible in driving end-to-end execution for the product's vision and prioritized roadmap agenda. Ensure the health and wellness of the team remains on point with transparency and communication of work in flight to closure. Partner with product and technology to overcome impediments preventing productivity and continuously promote a unified culture by encouraging team collaboration.

Job responsibilities

• Build strong relationships with Product and Technical partners, setting clear expectations and providing excellent written and verbal communication
• Maintains a deep knowledge of area product vision, strategy, roadmap, technical and operational
• Strong focus on risk and controls and manage dependencies, including inside and outside of product area
• Partners with Product Owners (POs), Area Product Owners (APOs), Agility Leads, and Designers to confirm impacts and scope across teams
• Monitors Jira hygiene and enforces Jira standards and support the Agility Lead in driving continuous improvement across the team in order to drive efficiencies and improve the overall effectiveness of agile
• Tracking of IT and non-IT work, release Management and communication, and Proactive identification & management of issues
• Responsible for managing product roadmap to align to the product budget and ensuring team availability

Required qualifications, capabilities, and skills

• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
• Strong understanding of firm wide risk and controls
• Understanding of global and line of business project and program management standards and methods
• Experience working with high-performing teams in complex program execution
• Strong understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm
• Excellent verbal and written communication skills

• College degree preferred
• BS/BA degree or equivalent experience
• Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment
• Self-starter with strong initiative

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans