Product Complaint Specialist

Our client, a Top Pharmaceutical company needs a "Product Complaint Specialist" in New Brunswick, NJ ASAP.

Job Description:

Job Title: Product Complaint Specialist

Location: New Brunswick, NJ 

Duration: 5 Months

Pay Rate: $23 - $25/hr on W2

Description:

Global Product Quality Complaints Associate
New Brunswick, NJ
This is a Hybrid Role
Position Summary
Support the Global Product Quality Complaint (PQC) process for the biosterile, pharmaceuticals and combination drug/device products with respect to product quality complaints. Analyze, identify and execute continuous improvement initiatives within the process while collaborating within the PQC headquarters team as well as with key stakeholders, including internal and external sites and in-market supply chain quality. This individual will be a valued team member of one of several cross-functional, multi-divisional teams which are responsible for developing and executing Global Quality Systems (GQS) initiatives and strategies for BMS, with focus on the global PQC process.
Roles and Responsibilities:

• Provide ongoing management for PQCs ensuring compliance to global framework of GMP policies and BMS
• procedures
• Support the Global Product Quality Complaint (PQC) processing activities at PQC Headquarters.
• Participate in PQC HQ team meetings for the processing of, and improvements to, global BMS PQC processes,
• including but not limited to: PQC case intake, triage, due diligence activities, product replacements and patient
• reimbursements/refunds; metrics generation and slide presentation; PQC training delivery and management;
• new product launches; PQC related Quality Management System (QMS)
• Support tracking, trending and other ancillary activities for controlled documents (SOPs/Job Aids/Templates);
• record archivals; quality deviations and CAPA involving PQC HQ and provide quality and compliance support for
• these processes.
• Assist in implementation of Quality Risk Management principles in evaluation and investigation of PQCs. Support
• PQC related audits and inspections as necessary. Participate in QMS business process requirements development
• and validation activities as necessary.
• This opportunity is cross functional and will involve the management of mid-size projects between PQC HQ and
• other areas of the organization.

Qualification Requirements
Education:

• BS/BA in Sciences (i.e Chemistry, Biology, Biochemistry, Microbiology, Pharmacy), engineering, business.
• Enrolled in Bachelor’s, Masters or MBA degree program. Preferred Completion of Bachelors and enrolled in graduate studies.

Experience/Knowledge
Skills/Competencies:

• Microsoft Office (Power point, Excel, Word, Outlook)
• Project Management expertise with advanced PowerPoint preferred
• Basic statistics/analytics; clear communications
• Ability to manage deliverables within target timelines
• Must have strong analytical, interpersonal, communication, organization, and project management skills and passion to learn and grow within the biopharmaceutical industry