Product Associate/Budtender

Position Summary/Objective

The Product Associate/Budtender will assist the Summit Wellness management team with the activities and operations of the dispensary while abiding by policies, procedures, and operational guidelines. This role is responsible for assisting patients/ customers in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling, and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Summit Wellness patient/customer base. We are building a strong ethical and team-oriented culture at Summit Wellness and are looking for this position to be in step with this vision.

We are seeking a passionate, driven, and outgoing Cannabis Product Associate. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well-informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.

Responsibilities

● Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism

● Greet all patients in a warm, sincere, and helpful manner

● Provide an excellent customer experience while assisting in the sale of cannabis products

● Consistently deliver the ultimate customer experience in all facets from patient/customer entry to exit; ensure each patient receives full attention during their transaction

● Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints

● Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns

● Guide patients/customers throughout the sales floor within the dispensary, making product recommendations based on patient need and available products

● Assist patients/customers with choosing the right products according to their ailments

● Ensure orders are fulfilled efficiently with 100% accuracy at all times

● Operate cash register, computer-based POS system, and cash drawer

● Adhere to company Standard Operating Procedures

● Verify patient/customer allotment and ensure he/she is eligible to make purchases using the state system

● Maintain proper cash handling procedures at all times

● Maintain fully stocked and clean POS counters at all times

● Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance

● Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing

● Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines

● Ensure opening and closing cleaning and organization is completed

● Participate in periodic staff meetings

● Ensure POS counters are ready when dispensary opens

● Manage inbound phone inquiries and route calls accordingly

● Adhere to all Medical and Adult-Use Cannabis laws

● Maintain a positive attitude that promotes teamwork

● Work collaboratively and respectfully with other team members

● Participate in ongoing education and professional development opportunities

● Read industry publications to keep up to date on trends

● Additional duties as assigned by management

Qualifications

Education:

-Minimum of a high school degree required; college degree preferred
-Combination of education and work experience will be considered

Work Experience:
-Data entry experience required
-Experience in warehouse inventory control or related area helpful
-Experience as Assistant Inventory Manager or Product Associate in retail dispensary is preferred
-Considerable exposure to retail cultures focused on well-developed standard operating procedures and employee training programs is critical
-Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties

Capabilities and Skills:
-Cannabis experience and knowledge preferred
-Excellent analytical and reporting skills
-Comfortable working in a fast-paced environment
-Knowledge of computer and office equipment and programs; proficiency in computer usage including ret ail point-of-sale software, MS Office applications (MS Office Word, Excel and Outlook), and more
-Above average math skills
-Ability to focus with a high-level attention to detail
-Strong problem-solving skills, including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
-Ability to maintain confidentiality with absolute reliability and honesty; high level of integrity, and strong work ethic
-Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
-Exceptional team player with strong communication skills
-Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multi-generational environment

Other Requirements:
-Ability to lift and carry up to 20 pounds for a distance of 50 feet
-Ability to spend extended time sitting, walking, bending, and reaching
-Must pass stringent State background test requirements

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Rotating weekends

Ability to commute/relocate:

• Catonsville, MD 21228: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person