Process Improvement Manager Ii - Healthcare-Remote

Job Details
Are you passionate about improving the quality of healthcare?
Are you ready to leverage your talents to make healthcare better for everyone?
Do you want the opportunity to give back to your community?
Do you want to have fun at work?
Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!
Summary
The project manager ensures that performance improvement project (PIP) activities are carried out according to established timelines and in accordance with HSAG and the Centers for Medicare & Medicaid Services (CMS) protocols and procedures. The project manager will be responsible for a variety of technical writing and data interpretation responsibilities. Assigned tasks require efficiency, effectiveness, flexibility, tact, integrity, independent judgment, initiative, and organization.
To perform the duties of this position successfully, an individual must be able to perform each essential duty satisfactorily and independently. The requirements listed are representative of the knowledge, skill, and/or abilities required.
Essential Competencies, Duties and Responsibilities

• Manage the day-to-day project management activities on multiple PIP and external quality review organization (EQRO) projects concurrently in a fast-paced environment.

• Demonstrate flexibility with changing requirements and quickly adapt to changing priorities.

• Assist in the evaluation of process development on a wide array of projects, including establishing appropriate methods for data collection, requirements gathering, and report production.

• Coordinate, communicate, and provide updates to the team on all active projects.

• Participate in writing request for proposals (RFP) responses.

• Assist in the development of time and task schedules.
• Lead project conference calls with clients on an as needed basis.

• Manage calendars and schedules.

• Review and track progress of budgets.

• Support multiple teams in the successful execution of contract activities, which include development, planning, and implementation of clinical quality measure analyses and reporting.

• Provide excellent client service with timely, accurate, and courteous responses to all internal and external clients including strong communication skills (written and verbal) with both internal team members and external collaborators and stakeholders.

• Participate in team meetings, client contract calls, and other meetings by helping to prepare meeting materials, recording meeting minutes, identifying and documenting key decisions and action items, and communicating these to key personnel and team members.

• Participate in continuous improvement and process redesign initiatives to improve the quality and efficiency of work products and processes.

• Assist, as requested, with the orientation and onboarding of new staff.

• Perform other related duties as assigned by management.

• Project deadlines may necessitate occasional extended work hours.
• Occasional travel for on-site meetings may be required.
• Represent HSAG in a professional manner, at all times.

Compensation: 85,000 - 95,000/annually
Job Requirements:
Education and/or Experience

• RN, MSW, MPH, MA or BA in a health-care related field or an equivalent combination of education and experience.
• Minimum of three years quality improvement experience in a health plan and/or certified professional in health care quality (CPHQ) required.
• Experience with the Model for Improvement developed by Associates in Process Improvement and Institute for Healthcare Improvement, preferred.

Other Qualifications

• Advanced English/communication skill (i.e., spelling, grammar, composition, proofreading, and editing).

• Experience in managing operations of quality management activities.

• Solid organizational and team-building skills.

• Proven ability to work on several projects simultaneously and in a fast-paced work environment.

• Experience in report writing, Excel, and PowerPoint and production required.

• Demonstrated proficiency in project management including development and tracking of budget and timelines, and experience in completing a project on time and within budget.

• Highly professional demeanor and excellent judgment, initiative, and organizational, interpersonal, and communication skills.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
In this position, the employee may be subject to environmental conditions related to in and out-of-state travel.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position
While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).
HSAG is an EEO Employer of Veterans protected under Section 4212.
If you have special needs and require assistance completing our employment application process, please feel free to contact us
EOE M/F/Veteran/Disability
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