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Form of workJob Description
Description
At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.
The Process Improvement Analyst will be responsible for identifying, analyzing, and optimizing Human Resource business processes to enhance efficiency, reduce costs, and improve overall performance. Using continuous improvement methodologies such as Six Sigma and Lean practices you will play a crucial role in streamlining workflows and achieving strategic objectives through process optimization and project management.
- Process Analysis: Analyzing current business processes to identify inefficiencies, bottlenecks, and areas for improvement
- Data Collection: Gathering data and performance metrics to assess the effectiveness of existing processes
- Root Cause Analysis: Identifying the underlying causes of process issues and recommending solutions
- Process Mapping: Creating visual representations of current processes and proposed improvements to communicate changes effectively
- Collaboration: Collaborating with various teams and stakeholders to understand their needs and requirements for Process Improvements
- Solution Development: Proposing and designing new processes or process modifications to enhance efficiency and productivity
- Implementation: Assisting in the implementation of Process Improvements and monitoring their effectiveness
- Continuous Improvement: Continuously monitoring and evaluating processes to identify further opportunities for optimization
- Change Management: Facilitating change management activities and ensuring smooth transitions during process changes
- Performance Measurement: Establishing key performance indicators (KPIs) to measure the success of Process Improvements
- Documentation: Creating detailed documentation of processes, improvements, and project outcomes
- Best Practices: Train team members to achieve understanding and deployment of Continuous Improvement practices such as Lean, Six Sigma, Kaizen
- Communication: Preparation and presentation of strategic plans in support of long-range/short range objectives; help establish budgets and strategies, event timetables, policies, capital requirements, technologies, materials, and labor requirements
Qualifications
- Bachelor’s degree in business administration, or a related field
- Certification in one or more Process Improvement methodologies (e.g., Six Sigma, Lean, Kaizen, BPM) required.
- Minimum 3 years experience of Process Improvement required
- Strong analytical abilities to assess and interpret data, identify trends, and draw meaningful insights from complex information
- Proficiency in project management techniques to plan, execute, and monitor Process Improvement initiatives effectively, PMP certification preferred.
- Excellent communication and interpersonal skills to collaborate with various stakeholders, present findings, and drive Process Improvement efforts across the organization
- Experience with Business Intelligence applications (Power BI, Tableau, etc.)
- Ability to build trusted relationships, listen to problems and help identify potential solutions
- Understanding of business operations and industry trends to align Process Improvement initiatives with organizational goals
- Ability to facilitate and manage change within an organization as Process Improvements are implemented
- A proactive attitude towards ongoing improvement and a willingness to stay updated on best practices and emerging trends in business Process Improvement
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.
