Process Coach - Home Office Support Team

JOB SUMMARY

BIGGBY® COFFEE is a rapidly expanding brand dedicated to providing exceptional coffee experiences and fostering a sense of community. We are seeking a passionate and dedicated individual to join our operations training team. This role is crucial in ensuring our brand standards are maintained and elevated across all our locations. 

As a Process Coach, you will travel from market-to-market to conduct new store trainings, oversee store openings, and lead various training events. Your role will involve evaluating existing store locations to ensure alignment with our brand standards and providing valuable coaching to maintain these standards. Additionally, you will play a pivotal role in assisting with the development and maintenance of training materials to support the growth and success of BIGGBY® Nation. 

Job Type: Remote w/ Frequent Travel 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute and assist with new store training and opening weeks (requires travel) 

• Conduct BIGGBY store location evaluations and provide recommendations for operational improvement (requires travel) 

• Execute and assist with new operator training (may require travel) 

• Assist with maintenance of existing training documents and programs 

• Execute Blitz! training classes at open locations and work together with store employees to maintain operational excellence (requires travel) 

• Regular communication with BIGGBY® COFFEE Franchise Owners, Store Operators, and/or store level employees, including answering questions pertaining to training/operations and scheduling training related events 

• Manage email, phone calls, and regular meetings with Franchise Owners  

• Assist with cross-sphere collaboration efforts such as photoshoots, open houses, and other designated projects (may require travel) 

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.  

VALUES & BENEFITS

At BIGGBY® COFFEE we are committed to supporting people in building a life they love. Our organization is an aspiring conscious company. Acceptable candidates will possess a desire to grow and a willingness to share as a professional and individual. Our core values are:

Love Unconditionally – Have faith in people and assume their good intentions. Extend grace at no extra charge and illuminate every interaction with love.

Embrace Growth – Harness the power of limitless possibilities - take risks, fail fast, adapt, grow.

Live Consciously– Be present, self-aware, and mindful of others. Know who I am and who Iwant to be. Always have a positive impact on those around me.

Have Courage– Recognize fear, but challenge what I am afraidof. Be bold, take leaps and embrace the potential to fail. Do the brave thing.

Kick-Ass – Work with enthusiasm, intensity, and passion. Stay focused and give it everything I’ve got. Push limits and go beyond expectations.

BENEFITS & PERKS

As a full-time Home Office employee, you would receive a variety of benefits including vacation days as a new hire that increase with length of employment, PTO days, floating holidays, a 3-month paid sabbatical every 5 years of employment, volunteer days, company-paid holidays, Family Care Plan (maternity/paternity), bereavement days, ST/LT disability, 401K w/ employer match, life insurance, and medical, dental, & vision insurance.

We also offer numerous perks including a remote office set-up bonus, a fixed monthly allotment, flexible scheduling, discounted pet insurance, discounted BIGGBY® merchandise, discounted college tuition through Davenport University, and more!

Minimum Requirements

EDUCATION

• High School diploma or equivalent 
• Education or experience in food service or hospitality preferred 

EXPERIENCE 

BIGGBY Coffee barista experience preferred 

KNOWLEDGE 

• Basic knowledge of Microsoft Suite (Word, PowerPoint, Excel) 
• Basic understanding of a POS system preferred 

ABILITY 

• Ability to communicate with excellent written and verbal skills  
• Ability to prioritize tasks and workflow 
• Ability to work in a group or individually 
• Ability to manage time effectively 
• Ability to work in and adapt in fast-paced work environments 
• Multi-tasking 
• Ability to drive and fly long distances 
• Desire to help people grow through coaching and mentoring 

LICENSING / PROFESSIONAL CERTIFICATION

BIGGBY PERColator Certification preferred 

BIGGBY MIT Certification preferred 

ServSafe Certification preferred 

PHYSICAL REQUIREMENTS 

Ability to lift up to 40 lbs occasionally 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

OTHER REQUIREMENTS

• Elongated hotel stays and extensive travel regularly is a necessity for the position  
• State issued driver’s license  
• Clean driving record required 
• Reliable internet and setting to perform job remotely 
• Requires occasional travel to Home Office in East Lansing, MI 

BIGGBY® COFFEE loves you for who YOU are. We exist to love people and that includes you! Global Orange Development, LLC is an Equal Opportunity Employer. We encourage and welcome all applicants, whether a member of the LGBTQ+ community, people with disabilities, Black, Indigenous, and all other People of Color. BIGGBY is striving to be a safe place for you to be you and does not discriminate on the basis of actual or perceived race (including traits historically associated with race including but not limited to, hair texture and hair styles), color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.