Procedure And Documentation Specialist (Hybrid)

BEPC has an open position for a Procedure and Documentation Specialist (Hybrid)

Location: Henderson, NV (3 days per month per month, back to back)

Benefits: Medical, Dental, Vision, and Life Insurance

Pay Rate: $40.00 - $43.00/ Hour * * * PAID WEEKLY! * * *

Term: 6-Month Contract with possible extensions or permanency (Based on Performance)

Education: Bachelor’s degree in English, Business, or other applicable field of study / 5+ years of experience in Procedure writing.

Shift: 1st Shift, Mon – Fri – 8A-5PM

POSITION SUMMARY:

· The Operational Controls- Policy, Procedure, and Documentation Specialist will focus primarily on the review, enhancement, and Documentation of bank policies, procedures, workflows, and user guides in the lending, servicing, and deposit operations areas of the bank. Emphasis will be on the review and enhancement of commercial lending operational processes documentation and consumer regulations related to residential mortgage lending and servicing. This position serves as a key supporting role in TFSB’s ability to consistently deliver operational excellence through accurate documentation of processes executed by the first line of defense staff at the bank and through partner fulfillment vendors.

REQUIREMENTS:

· Partner with Department Managers and Subject Matter Experts (SME) to ensure that policies, procedures, user guides, and process flows accurately reflect required information and that supporting documents are in alignment.

· Analyze business processes to determine documentation requirements, consistent, and concise documentation that follows a logical flow in various areas of the Bank.

· Create new operational user guides and procedures from multiple resources, including but not limited to, regulatory guidance, documentation provided by the business units, SME interviews, process mapping, end-user systems, new business operating models, partner fulfillment vendor sources, and other types of material.

· Once changes to policies, procedures, and user guides are approved, work with the responsible person to ensure updates are posted to the online document library and updates are communicated to bank employees.

· As needs arise, may work on other related projects within the Operations areas of the bank.

· Produce documentation for electronic publication.

· Create documents that comply with Toyota standards on language, writing style, structure, and format.

· Participate in project teams and make recommendations on the types of documents and information necessary to achieve business goals.

· Complete regulatory compliance and other training as assigned.

EXPERIENCE AND REQUIRED SKILLS

· Bachelor’s degree in English, Business, or other applicable field of study.

· Knowledge of various areas of banking or financial service operations, including mortgage and commercial lending, deposit operations, and a strong understanding of consumer banking regulations.

· Project management is an asset.

· Experience in creating forms is an asset.

· Timeline management/ability to perform comfortably in a fast-paced, deadline-oriented work environment to meet required deliverables.

· Excellent writing and communication skills, including the ability to listen and observe.

· Detail and process-oriented

· Technical proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, Teams.

· Knowledge of Lucid Chart is an asset.

· Must be self-directed and able to work both independently and as part of a team to meet goals, objectives and deadlines.

· Must be organized and skilled at managing multiple priorities.

· Maintain confidentiality of sensitive information

· This is a Hybrid work position, currently approximately 85% remote and 15% in office (may be subject to change)

Job Types: Full-time, Contract

Salary: $40.00 - $43.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Procedure Writting: 5 years (Preferred)
• Financial Service Operations: 5 years (Preferred)

Ability to Commute:

• Henderson, NV 89074 (Required)

Ability to Relocate:

• Henderson, NV 89074: Relocate before starting work (Required)

Work Location: Hybrid remote in Henderson, NV 89074