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Form of workSalary : $40,016.00 - $48,769.00 Annually
Location : Visalia, CA
Job Type: Full-Time
Job Number: 24-009810
Department: Probation
Opening Date: 03/09/2024
Closing Date: 3/20/2024 11:59 PM Pacific
One current vacancy with the Probation Department located in Visalia. This recruitment will establish an employment list to fill current and future vacancies, the anticipated life of the list is six months.
Typical Duties
Manage a caseload involving the collection of restitution for victims, and collect Court and County fines and fees; locate and interview individuals with delinquent accounts who may be avoiding payment of monies owed to the County; compile and interpret information from various automated information systems and court records to determine a defendants status, cases pending, and court appearances; investigate non-payment of accounts; explain earnings withholding or other legal actions to defendants, attorneys, employers, and debtor; prepare audits of delinquent account in order to pursue legal recourse; contact individuals to inquire about nonpayment; verify conflicting information concerning non-payment of delinquent account; document all action taken and record the receipt of payments onto the case record; determine client's ability to pay amount owed; negotiate a repayment schedule to satisfy obligation; assess debtor's payment history and, when appropriate, recommend earnings withholding, liens on personal property or other legal action; explain case action to demanding, complaining witnesses, or debtor; may perform special assignments such as verifying bank accounts and property ownership; may verify conflicting information between complaining witness and defendants concerning current residence of child or children, changes in income or possible grant assistance fraud; may recommend small claims action; may recommend writing off accounts; utilizes a variety of skip-tracing tools in locating responsible persons who are avoiding detection; may file tax liens, secure property, and dispose of property in accordance with established policies and procedures in order to satisfy obligation; prepare memos, letters, and reports; (Essential duties may vary from positions within this classification.)
Employment Standards
Probation Collections Investigator I
Education - Completion of the twelfth grade
Experience-One (1) year experience involving routine collection activities.
License or Certificate: Possession of, or ability to obtain, an appropriate, valid California Driver's License.
Knowledge of: Basic math, including addition, subtraction, multiplication, and division.
Skill/Ability to:Verbally communicate sufficiently to explain information to people of various socio-economic, cultural, and educational backgrounds; read, interpret, and explain laws pertaining to collection practices; write clear, concise, grammatically correct case narratives, reports, records, and letters; follow verbal and written instructions; establish rapport and maintain effective working relationships with others; use patience, tact, and courtesy in dealing with people under various circumstances, and under emotional stress; procedures for accessing and retrieving information from various automated information systems; utilize filing systems and keep systematic and accurate records; verify information obtained from clients; maintain resource information; maintain confidentiality of all information and materials; research, collect, and organize information; apply mathematics computations for payment schedules.
Additional Information
Conditions of Employment:
Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions.An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions.Some job classes may also require a physical exam.
College Cost Reduction Access Act:
This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan service or visit:
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Bargaining Unit 3
The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.
Benefit Amount:An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision and life). This benefit is pro-rated and paid on a pay period basis (24 pay periods).
Health Insurance:A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP).
Retirement:The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.
Paid Holiday Leave:12 set days and 1 personal holiday.
Vacation Accrual:
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.
Sick Leave Accrual:12 days per year with unlimited accumulation, 50 hours of which may be used toward family sick leave.
Group Term Life Insurance and AD&D:$10,000; Provided by Standard Insurance Company.
Disability Insurance:Employees are covered by State Disability Insurance. The premium is paid by the employee.
Deferred Compensation:A voluntary deferred compensation plan is available.
To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at
The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.
01
Describe your experience in interviewing individuals with delinquent accounts. Indicate the methods and techniques used to obtain information.
02
Describe your experience in locating (skip-tracing) individuals with delinquent accounts. Indicate the resources used to locate these individuals.
03
Describe the collection methods and techniques you have used. Indicate specific activities you have performed (e.g. contacted debtor, filed liens, seized assets).
04
Describe your experience in negotiating payment agreements with debtors.
05
Describe the different computer programs you have used and in what capacity you used them.
06
Indicate any experience you have with the documents listed below and describe how you used them to assist in collecting from debtors. • Bankruptcy Notice • Deeds • Leases • Court Orders
Required Question
Location : Visalia, CA
Job Type: Full-Time
Job Number: 24-009810
Department: Probation
Opening Date: 03/09/2024
Closing Date: 3/20/2024 11:59 PM Pacific
One current vacancy with the Probation Department located in Visalia. This recruitment will establish an employment list to fill current and future vacancies, the anticipated life of the list is six months.
Typical Duties
Manage a caseload involving the collection of restitution for victims, and collect Court and County fines and fees; locate and interview individuals with delinquent accounts who may be avoiding payment of monies owed to the County; compile and interpret information from various automated information systems and court records to determine a defendants status, cases pending, and court appearances; investigate non-payment of accounts; explain earnings withholding or other legal actions to defendants, attorneys, employers, and debtor; prepare audits of delinquent account in order to pursue legal recourse; contact individuals to inquire about nonpayment; verify conflicting information concerning non-payment of delinquent account; document all action taken and record the receipt of payments onto the case record; determine client's ability to pay amount owed; negotiate a repayment schedule to satisfy obligation; assess debtor's payment history and, when appropriate, recommend earnings withholding, liens on personal property or other legal action; explain case action to demanding, complaining witnesses, or debtor; may perform special assignments such as verifying bank accounts and property ownership; may verify conflicting information between complaining witness and defendants concerning current residence of child or children, changes in income or possible grant assistance fraud; may recommend small claims action; may recommend writing off accounts; utilizes a variety of skip-tracing tools in locating responsible persons who are avoiding detection; may file tax liens, secure property, and dispose of property in accordance with established policies and procedures in order to satisfy obligation; prepare memos, letters, and reports; (Essential duties may vary from positions within this classification.)
Employment Standards
Probation Collections Investigator I
Education - Completion of the twelfth grade
Experience-One (1) year experience involving routine collection activities.
License or Certificate: Possession of, or ability to obtain, an appropriate, valid California Driver's License.
Knowledge of: Basic math, including addition, subtraction, multiplication, and division.
Skill/Ability to:Verbally communicate sufficiently to explain information to people of various socio-economic, cultural, and educational backgrounds; read, interpret, and explain laws pertaining to collection practices; write clear, concise, grammatically correct case narratives, reports, records, and letters; follow verbal and written instructions; establish rapport and maintain effective working relationships with others; use patience, tact, and courtesy in dealing with people under various circumstances, and under emotional stress; procedures for accessing and retrieving information from various automated information systems; utilize filing systems and keep systematic and accurate records; verify information obtained from clients; maintain resource information; maintain confidentiality of all information and materials; research, collect, and organize information; apply mathematics computations for payment schedules.
Additional Information
Conditions of Employment:
Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions.An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions.Some job classes may also require a physical exam.
College Cost Reduction Access Act:
This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan service or visit:
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Bargaining Unit 3
The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.
Benefit Amount:An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision and life). This benefit is pro-rated and paid on a pay period basis (24 pay periods).
Health Insurance:A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP).
Retirement:The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.
Paid Holiday Leave:12 set days and 1 personal holiday.
Vacation Accrual:
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.
Sick Leave Accrual:12 days per year with unlimited accumulation, 50 hours of which may be used toward family sick leave.
Group Term Life Insurance and AD&D:$10,000; Provided by Standard Insurance Company.
Disability Insurance:Employees are covered by State Disability Insurance. The premium is paid by the employee.
Deferred Compensation:A voluntary deferred compensation plan is available.
To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at
The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.
01
Describe your experience in interviewing individuals with delinquent accounts. Indicate the methods and techniques used to obtain information.
02
Describe your experience in locating (skip-tracing) individuals with delinquent accounts. Indicate the resources used to locate these individuals.
03
Describe the collection methods and techniques you have used. Indicate specific activities you have performed (e.g. contacted debtor, filed liens, seized assets).
04
Describe your experience in negotiating payment agreements with debtors.
05
Describe the different computer programs you have used and in what capacity you used them.
06
Indicate any experience you have with the documents listed below and describe how you used them to assist in collecting from debtors. • Bankruptcy Notice • Deeds • Leases • Court Orders
Required Question
