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Job Description
The Private School Support Specialist is responsible for providing back office operational support for all K12 Private Schools. Including loading student courses, processing refund requests, and other administrative tasks while placing an emphasis on quality of service.
Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.
The Private School Support Specialist is responsible for providing back office operational support for all K12 Private Schools. Including loading student courses, processing refund requests, and other administrative tasks while placing an emphasis on quality of service.
ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
· Proactively manage service case queues for School Support requests in Salesforce CRM, with the ability to meet SLA's for timely case resolution;
· Resolve routine account related requests such as cancellations, course extensions, reactivations, curriculum locks/unlocks, and various other tasks independently
· Responsible for loading courses to student accounts for timely access to course content
· Process tuition payments for returning Private School families
· Process eCommerce orders via K12 order management system
· Process B2B partner related enrollments;
· Complete advanced/complex projects which may require cross-functional collaboration within a set timeline or deadline;
· Any other responsibilities as identified and assigned by manager and/or supervisor
Supervisory Responsibilities: This position has no formal supervisory responsibilities.
Certificates and Licenses: None Required
REQUIRED QUALIFICATIONS:
· High School Diploma or GED
· 2(Two)+ year(s) of directly relevant work experience externally or 1(One)+ year(s) of relevant work experience with K12 in a similar position
· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
· Ability to clear required background check
· Strong written and verbal communication skills
· High level of attention to detail with focus on quality while working in a high-volume environment
· Demonstrated ability to work independently in an effective and efficient manner
· Excellent customer service skills and prior experience providing customer support
· Excellent time management and organizational skills
· Ability to respond appropriately to feedback, mentoring and coaching
· Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience
· Strong PC Skills: Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency
· Flexible schedule with ability to work additional hours as needed
· Ability to maintain a professional home office without distraction during our hours of operation
· Attend virtual training via web cam
DESIRED QUALIFICATIONS:
· Experience with Salesforce CRM, TotalView, Order Management System, and/or Five9 telephony system
· Team-oriented
System Requirements:
· Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.
· Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
· Ethernet connection is preferred.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o This is a home-based, remote position.
Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Private School Support Specialist is responsible for providing back office operational support for all K12 Private Schools. Including loading student courses, processing refund requests, and other administrative tasks while placing an emphasis on quality of service.
Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.
The Private School Support Specialist is responsible for providing back office operational support for all K12 Private Schools. Including loading student courses, processing refund requests, and other administrative tasks while placing an emphasis on quality of service.
ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
· Proactively manage service case queues for School Support requests in Salesforce CRM, with the ability to meet SLA's for timely case resolution;
· Resolve routine account related requests such as cancellations, course extensions, reactivations, curriculum locks/unlocks, and various other tasks independently
· Responsible for loading courses to student accounts for timely access to course content
· Process tuition payments for returning Private School families
· Process eCommerce orders via K12 order management system
· Process B2B partner related enrollments;
· Complete advanced/complex projects which may require cross-functional collaboration within a set timeline or deadline;
· Any other responsibilities as identified and assigned by manager and/or supervisor
Supervisory Responsibilities: This position has no formal supervisory responsibilities.
Certificates and Licenses: None Required
REQUIRED QUALIFICATIONS:
· High School Diploma or GED
· 2(Two)+ year(s) of directly relevant work experience externally or 1(One)+ year(s) of relevant work experience with K12 in a similar position
· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
· Ability to clear required background check
· Strong written and verbal communication skills
· High level of attention to detail with focus on quality while working in a high-volume environment
· Demonstrated ability to work independently in an effective and efficient manner
· Excellent customer service skills and prior experience providing customer support
· Excellent time management and organizational skills
· Ability to respond appropriately to feedback, mentoring and coaching
· Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience
· Strong PC Skills: Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency
· Flexible schedule with ability to work additional hours as needed
· Ability to maintain a professional home office without distraction during our hours of operation
· Attend virtual training via web cam
DESIRED QUALIFICATIONS:
· Experience with Salesforce CRM, TotalView, Order Management System, and/or Five9 telephony system
· Team-oriented
System Requirements:
· Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.
· Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
· Ethernet connection is preferred.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o This is a home-based, remote position.
Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.
- We anticipate the salary range to be $17.06 - $25.59 hourly. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
