Private Country Club General Manager

Springboro, Ohio is a growing city of ~20,000 in Southwestern Ohio centrally located between Dayton and Cincinnati in Warren County and is one of the best places to live in Ohio. With outstanding schools, numerous parks, a strong business community, low crime, and the charming feel of a small town, Springboro is a premier community to live, work and raise a family.

How did Springboro Ohio get its name?

The name "Springboro" comes from the number of springs found in the region which served the mills in the area. Predominantly a Quaker area, Springboro was an important stop on the Underground Railroad and was the first city to erect an Ohio Underground Railroad Historic Marker.

Beginning in the late 1960s, Springboro's population began a boom that would redefine the city. Fueled by the growth of the Dayton Area, Springboro transformed from a sleepy town along I-75 into a real estate hotspot in the Miami Valley. Growth in Springboro led to a new highway exit being created at I-75 & Austin Boulevard and the construction of three new schools by the SCCSD in the 2000s. Today Springboro is one of the most important suburbs in the Cincinnati-Dayton metro area due to its stronghold on the growth between the two major cities.

Founded in 1959, Sycamore Creek Country Club is home to a community of members from Springboro, Centerville and surrounding areas. The private, member-owned Club specializes in providing an exceptional Country Club experience for ~400 member families, couples, individuals and business professionals through our dynamic programming, warm hospitality, and expertly maintained facilities. Club amenities include a fantastic 18-hole golf course, full-service golf shop including PGA Golf Professionals for instruction, a well-appointed clubhouse with casual and fine dining, a full-service swimming pool, tennis and pickle ball, and many entertaining social events for its members to enjoy.…there is truly something for everyone here.
At Sycamore Creek Country Club, we believe that community, camaraderie and personalized attention are the cornerstones of the membership experience. We strive to exceed the expectations of our members by creating a warm, welcoming environment that makes each and every member feel like the club is their 'home away from home'.

In recent months the Board of Sycamore Creek has decided to partner with Arnold Palmer Golf Management (APGM)/Century Golf Partners to manage the operations of the Club. The Club conducted an extensive selection process in making this decision, and APGM stood out based on its track record and understanding of how to run a Club in a world-class manner. The company is known for successfully running private clubs throughout the country by providing: outstanding golf course management, inventive member programming and events, excellent team member training and development, and high-quality member relations and communications. We look forward to an exciting future with our new partners!

Sycamore Creek Country Club by the Numbers:

425 Total Members

• Full Participating - 300 members
• Clubhouse - 30 members
• Social – 95 members

Average age of membership: 50 - 52

Annual Revenues: $3.5 million

Number of Team Members: 90 in-season, 35 in off-season months

Food & Beverage Revenues: $1.1 million annually

• Banquets/Catering – $100,000

21,000 rounds played annually

Competitive Compensation and Benefits

· Compensation salary range of $100,000 to $120,000 commensurate with experience, plus annual performance bonus.

· This is a full-time, salaried position with a complete benefits package.

· Health, Dental and Vision insurance per Team Member Benefits Package

· 401k plan, Paid Time off

· Professional dues, educational allowance with emphasis on continuing education.

· Relocation assistance (if from outside the area)

Individuals who meet or exceed the established criteria detailed in this position profile and posting are encouraged to send both a cover letter, resume and portfolio. Please send to the attention of Sycamore Creek Hiring Committee at hr@centurygolf.com. Deadline for accepting resumes is February 15, 2024.

POSITION SUMMARY

The General Manager (GM) is responsible for planning, organizing, directing and controlling all operations of the Club, including the quality of the team, services, programming and amenities to ensure a high level of member satisfaction. The GM will exercise all duties customarily associated with such position, including implementing a sound fiscal policy, disciplined budgeting and forecasting, effective cultural training and solid operating practices. Candidates must exhibit exceptionally proficient leadership, member relations, communication and team member development skills. They must have the ability to create a partnership with the Members and team members while operating the Club with sound business principles and achieving fiscal performance. Experience in partnering with Board of Governors and Member committees with the ability to acutely focus on continuous improvement of the Club to elevate and enhance the Member experience.

The General Manager will report to the Board of Governors and a VP of Private Club Operations from within the Arnold Palmer Golf Management/Century Golf Partners support system.

TARGETED QUALITIES

• - Fosters teamwork and promotes good team processes that best utilize the talents of the team to accomplish identified goals.
• - Promotes individual and team performance by setting expectations, delegating and providing adequate resources. Takes ownership for decisions and actions related to team member performance and departmental results.
• - Leads the successful implementation of new business practices, services, standards and programs across the Club. Transparently communicates what's changing and the why and instructs team members on their role in the change.
• - Develops team through daily coaching and intentional growth opportunities.
• - Develops and implements strategies to identify and address members' current needs, as well as to predict and plan for future needs. Creates and maintains a membership culture of “Members First” service.
• - Builds and maintains meaningful and positive connections with others with Members and Guests, the community, vendors and inside Arnold Palmer Golf/Century Golf.
• - Engages others and inspires action through communication. Adapts his/her communication style to suit the message, audience, and context and expects team to model this behavior as well.
• - Develops action plans for implementing the strategic goals of the business and prioritizes areas of operational focus. Prioritizes and manages departmental resources to foster productivity and achieve business results.
• - Seeks opportunities to improve current Club processes, products and services to promote reliability, quality and overall member satisfaction.
• - Challenges and pushes the team to excel by setting and reaching goals. Ensures Club and departments goals are met through support and accountability.

EDUCATION AND EXPERIENCE

• Minimum of 2 to 4 years of progressive management experience in the Private Club industry
• Four-year Hospitality and/or Business Management degree is preferred
• Career path marked with stability and professional achievement
• Leads from the front and sets direction
• Energetic and motivating management style
• Results driven leadership approach
• Strong business acumen
• Revenue and sales management success
• Team building and development results

SKILLS AND QUALIFICATIONS

• An outgoing and friendly personality with a high potential to identify with and embrace the Club’s culture and traditions.
• Creative, energetic, ambitious personality and keen eye for details.
• A proven record of accomplishment with highly effective decision-making skills.
• Unparalleled integrity and commitment to the organization as well as personal career development for you and your Team Members.
• Exceptional interpersonal and relationship building skills together with effective written and verbal communication skills to properly engage Members, Guest, Team Members and key business partners.
• A leader with the ability to lead by example, serve others, direct and develop management talent, and inspire Team Members.
• Proven ability to manage entire Club operations.
• Thorough and complete knowledge of and the ability to integrate and facilitate support from membership enrollment, golf course operations, facilities maintenance, fitness, racquet sports, food and beverage, accounting, member relations and other areas of the Club.
• Current and complete knowledge of all human resources functions, including recruiting, training and developing managers and department heads, compensation, payroll and benefits administration, management accountability and legalities of hiring and employment separation.
• Experience in the development and management of annual budgets, business plans and capital improvement projects, and a keen ability to properly structure and efficiently allocate labor and expense resources.
• Must be results oriented, possess exceptional organizational skills and ability to excel in a fast-paced environment.
• Must be able to cause a culture of highly visible, hands-on and engaging department leaders.
• Must be a team player and create a sense of pride in belonging to the Club and the team.
• Knowledge of hazards and safety precautions in work activities and ability to communicate these effectively to Team Members.
• Knowledge of capital project and/or construction management.
• Experience in managing and preserving the assets of the organization.
• Must have a professional appearance and demeanor and expects the same from his/her team.
• Actively and effectively delegates tasks to staff to maximize the effectiveness of the GM role.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

• Keeps the Board of Governors and management support informed on all significant matters.
• Responsible for reporting on agreed upon metrics of the business.
• Oversee the care and maintenance of all the Club’s physical assets and facilities while maintaining all amenities, in the highest quality and conditions.
• Responsible for gaining and retaining Members. Achieving positive net dues on an annual basis.
• Partners with Members through an effective “Membership by Invitation” enrollment strategy.
• Responsible for executing the membership enrollment strategy and living the culture of Arnold Palmer Golf’s Private Club Core Fundamentals.
• Leads the Club’s Membership sale team in the execution of an effective enrollment and connection process for all new Members.
• Collaborates with the APG Support Team on the setting of the monthly sales goals, prospect pipeline and measuring the invitations created by our sales team.
• Executes an inspirational retention strategy focused on the connection and recognition of our Members.
• Partners and leads an effective Board of Governors and Ambassador Committee to fulfill its mission of taking ownership of the Club’s membership roster and building an environment conducive to “Friends Inviting Friends” into membership.
• Leads the coordination of an active and fun calendar of events that meet Member interests, increases member usage and causes members to invite friends to events when available.
• Responsible for building ongoing and fluid business plans with their management team while properly balancing the fulfillment of the Member/Guest experience and achieving financial results.

POSITION FUNCTIONS AND DUTIES

• Direct, manage, and coordinate all Club operations.
• Manage and oversee work of all department managers including creation and enforcement of work schedules.
• Responsible for recruiting, hiring, and developing managers reporting to General Manager.
• Coach, counsel and discipline Team Members when necessary. Monitor performance regularly. Terminate Team Members if necessary.
• Train new Team Members and ensure they have an understanding of the Club’s culture, standards of operation, policies and procedures.
• Ensure that the Club’s standards of service and quality are met.
• Responsible for the preparation of the Club’s annual business plan and budget.
• Coordinate activities of operations, accounting, and risk management to effect operational efficiency and economy.
• Responsible for promoting good public relations and professional image.
• Conduct and/or attend meetings to maintain favorable working relationships among Team Members and promote morale, productivity and efficiency.
• Prepare and distribute reports as required.

TYPICAL PHYSICAL AND MENTAL DEMANDS

Requires constant (40% - 70%) walking, standing, stooping, grasping, reaching, and kneeling. Occasionally requires ability to lift objects weighting in excess of 50 pounds.

Requires corrected vision and hearing to normal range.

Requires ability to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

TYPICAL WORKING CONDITIONS

Long hours sometimes required. Ability to work on weekdays, weekends, and holidays. Work is performed, from time-to-time, both indoors and outdoors, with exposure to extreme heat/humidity, cold weather, and turf elements. Some travel throughout the community, as well as attendance at annual private club (industry) conferences and annual General Manager meetings.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Supplemental pay types:

• Bonus opportunities

Work Location: In person