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BCforward is currently seeking a highly motivated Printer Technician/ Field Technician for an opportunity in Akron, OH!
Position Title: Printer Technician/ Field Technician
Location: Akron, OH (Onsite)
Expected Duration: 24 Months Contract with Strong Possibility of Extension.
Job Description:
The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products.
Onsite PC & Printer Service covers:
• The physical de-install move and reinstall of a PC device that is currently installed and connected to a network.
• On site Desk-side Software Support solutions enable an end‐to‐end approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.
• Visit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states.
• Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.
Required Qualifications:
• Possess one to two years’ experience in basic troubleshooting skills on PC desktops, laptops and printers
• Experienced Customer Service
• Able to lift up to 50 pounds and carry it up to 50/75 yards as needed
• Willingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.
• Ability to read and interpret installation guides, service manuals, site maps and transportation maps
• Ability to accurately conduct equipment inventory
• Demonstrates basic problem recognition on common desktop applications and operating systems
• Demonstrates basic network, laptop, desktop and printer configuration and installation
• Possesses knowledge of LAN design concepts, installation, and troubleshooting without assistance
• May be certified in one or more network operating systems
• Possesses working knowledge of one or more operating systems
• Thorough detailed reporting of onsite activities
• RPOS experience a plus
• Assist Customer with an overview of the Device functionality.
• Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource.
• Assist in the collection of usage pages for Devices when required.
• Provide initial troubleshooting for Device problems or perform spare Device replacements.
• Perform maintenance on Devices as directed by the Delivery Management Service resource.
• Provide end-user training as defined in the Agreement.
• Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Organizes own tasks and receives general instructions on all work.
• High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field).
• Typically, 1-2 years of working experience in a related field
• 50% overnight travel
• Good driving record / interstate travel required
• Background Check / Drug Screening required
Keywords: Laptop, Desktop, Troubleshooting, Print, Printer
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
