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Form of workDescription:
Right now, we have open reqs for Field technicians in the following markets - all year over year contracts. Can/will be extended for another year based on performance. Travel position. Must have reliable phone with unlimited data. Reliable Transportation. Provides deskside support in the problem isolation and repair of Personal Computing and Printer Hardware, local software loads, file saves/restores, functional tests, and off-hours and weekend support.
This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.
This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Demonstrated core competencies of success in this position are:
Strong mechanical aptitude, working with tools and various alignment apparatus.
Alignment with customer's business needs while maintaining contractual commitments.
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
Able to balance and prioritize multiple activities and issues.
Successful cause and effect understanding of financial perspectives on the business.
Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
Attention to detail and commitment to administrative responsibilities.
Exercise solid business based decision making skills, taking appropriate risk to insure that both and the customer's business need are met.
Independent thinking while adhering to standard technological/mechanical and business procedures.
Industry / company knowledge that provides solid technology solutions and options to the customer.
Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.
Requirements:
Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
Availability to work both scheduled and unscheduled overtime.
Participate in assigned work during non-traditional workdays, holidays and shift work.
Onsite customer facing experience.
Technical/mechanical hardware repair experience.
Demonstrated technical/mechanical aptitude for learning new technology.
High School diploma or equivalent, plus additional hardware technology training. College preferred.
*Dress: Business Professional: Black slacks and blue collared shirt.
*Cell phone reimbursement and laptop/tablet will be provided.
Skills:
Hardware, Troubleshooting, Windows 10, Imaging, Windows 7, Windows, Install, Deployment, Installation, Active directory, Desktop troubleshooting, Desktop, Support, Customer service, Printers, Desktop hardware, Help desk, Technical support, Ticketing system, printers, Hardware support, Help desk support, Printer support, Printer repair, Repair, , Service, Printer hardware, Pc support, Migration, A+, Service desk, Customer support, Remote support
Top Skills Details:
Hardware,Troubleshooting,Windows 10,Imaging,Windows 7,Windows,Install,Deployment,Installation,Active directory,Desktop troubleshooting,Desktop,Support,Customer service,Printers,Desktop hardware,Help desk,Technical support,Ticketing system, printers,Har
Additional Skills & Qualifications:
Must be willing to travel
Must have basic tech tools
Experience Level:
Entry Level
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
