Print And Mail Operations Manager

Salary: $116,000.00 - $122,844.00 Annually
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Job Number: 2023-BRD-061
Department: Dept. of Enterprise Services
Division: BRD
Opening Date: 01/09/2024
Closing Date: 1/23/2024 11:59 PM Pacific
Description
Print and Mail Operations Manager
(WMS Band 2)
Schedule | Monday - Friday | 8am -5pm
Full-Time | Permanent
About the position
ThePrint and MailOperations Manager (PMOM) is a key position that is responsible for delivering exceptional services; reducing the overall cost of state government; and setting a standard for continuous improvements. Responsibilities include providing direct oversight and management to the Print and Mail Services daily operations within the Department of Enterprise Services Business Resources Division. This position will provide leadership and guidance to multi-discipline teams that develop reliable information, evaluate, and make information-based decisions on changes to standard processes, systems and policies that are intended to improve processes, reduce risk, remove barriers, facilitate better customer service, and increase use of services. This position will also lead, plan, design, implement and participate in change management processes.
This management position is expected to influence a shift in the culture through effectively following the Lean Principle of Customer (both internal and external) defined value as a primary focus in prioritizing all activities. As an integral part of developing a successful business culture, this position will transfer knowledge of project management and Lean problem-solving processes that enable teams and individuals to independently lead and implement initiatives. You will also encourage promoting the practice of respect for people, openness, trust, safety, transparency, collaborative problem solving, managing with data and incremental continuous improvement with an emphasis on coaching and mentoring to internally practice teaching, questioning, listening, suspending assumptions, supporting, observing, empowering, appreciating, and inspiring staff.
The PMOM works with thePrint and Mail Program Manager (PMPM) to develop integration strategies for Print and Mail services that are duplicative or may result in synergies that benefit the State of Washington and develop relevant best practices within each line of business, while striving to stay apprised of industry standards. You will also be responsible for developing and implementing growth opportunities between Printing & Imaging, Consolidated Mail and Production Services, while creating long-term value for DES and its customers.
This position has shared accountability with the PMPM for the development and maintenance of all the resources assigned to Printing and Imaging, Production Services, and Consolidated Mail Services programs annual budgets ($50 million annually) and staffing resources (135 FTE's). This role also has significant decision-making accountability and responsibilities regarding all facets of managing these business lines. In addition, the OM will provide direct management of Printing & Imaging, Consolidated Mail and Production Services to ensure programs are aligned with the business mission and operate on a positive net income basis. The PMOM reports to the PMPM of the Business Resources Division and is a member of the programs management team.
The PMOM's role is recognized as a Continuity of Operations Plans Designation - for Disaster or Emergency Recovery. The selected candidate will be required to perform the duties that may differ from normal duties and would be temporary - lasting only as long as necessary to resume normal operations. More information can be found in the Supplementary section below.
To learn more about all of the expectations and responsibilities of this Washington Management Service new opportunity, email rachel.vaughan@des.wa.gov and request to have the full job description emailed.
About the DivisionThe Business Resources Division (BRD) within the Department of Enterprise Services (DES) provides a number of services to state agencies, local governments, and non-profit organizations. Services within BRD includes Consolidated Mail Services (CMS), Fleet Operations & Parking Services, Surplus Operations, Production Services, Print and Mail Services.
DES provides centralized leadership in efficiently and cost-effectively managing resources necessary to support the delivery of state government services. The mission of DES is to implement a world-class, customer-focused organization that provides valued products and services to government and state residents.
You should consider joining the Department of Enterprise Services because we have great employee benefits, and depending on your position, we offer flexible work schedules! Bonuses, benefits, and/or additional pay may be available based on recruitment, retention, and negotiations pertaining to union bargaining agreements and non-represented positions. Our agency is also a second chance employer!

• A great total compensation and benefits package
• Paid Vacation, Leave, and Holidays
• A healthy work/life balance, which may include flexible work schedules, teleworking, and an Infants in the Workplace Program
• An agency-wide commitment to diversity, equity, inclusion and respect, and leaders who encourage all employees to bring their authentic selves to work
• Access to several state business resource groups including the Rainbow Alliance and Inclusion Network (RAIN); Veteran Employee Resource Group (VERG); Latino Leadership Network (LLN); Blacks United in Leadership and Diversity (BUILD); Disability Inclusion Network (DIN); Washington Immigrant Network (WIN); and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network (HAPPEN)
• Supported growth and development opportunities; and
• Opportunities to serve your community through meaningful work

Duties
Some of what you will be doing
The selected candidate will work with the PMPM:

• To develop and implement policy, standards, and guidelines related to Print and Mail
• Collaborate with the PMPM in the development of business plans, long term strategies and customer service strategies
• Develop biennial budgets for Printing and Imaging, Production Services and Consolidated Mail Services to include development of appropriate rate strategies to ensure programs are providing value and maintaining cost recovery
• Monitors the operations' biennial budgets and expenditures and make changes as necessary; proactively seek efficiencies and cost savings in all aspects of operations
• Assures appropriate and optimum use of the organization's resources and enhance the effectiveness of employees through timely appraisal and professional development opportunities; guide, mentor, and develop managers and line staff for success; ensure that employees' workloads are reasonable, employees are properly trained and supported, employees accomplish assigned tasks in a timely manner, and excellent employee job performance is recognized and acknowledged
• Provides expert level consultation services, to customers, for each line of business
• Set goals, provide direction, and maintain the quality control, continuous improvement, and customer service focus of the operation; maintain the highest standards of personal, professional, and ethical conduct
• Supports effective communications throughout the organization and establish and maintain excellent internal and external communications and working relationships
• Ensures that program rates are set prior to each biennium, and agency financial impacts are developed to help ensure customers have accurate information to develop their internal mail budgets
• Responsible for developing corrective action plans for areas that are not meeting financial health goals

Qualifications
Required Qualifications

• Bachelor's degree from an accredited college or university whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA) with major course work in business management, public administration, or a closely related field
  AND
• Five (5) years of management/supervisory experience that includes, assigning and directing work, setting expectations, preparing work schedules, setting performance objectives, conducting performance reviews, and developing performance expectations for individual employees
• Demonstrated ability to manage budgets and financial plans
• Have a clear understanding of profit and loss statements
• Knowledge of business planning, strategic plan development, stakeholder facilitation, coaching
• Knowledge, and experience working on major project teams
• Ten (10) years of experience in Print and/or Mail Operations environment

*Additional qualifying experience may substitute, year for year, for educational requirements - experience may be concurrent*
AND
Incumbents in this position must possess and demonstrate the following DEI competencies ()

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization

AND
Incumbents at DES in this position are required to demonstrate the following Washington State Enterprise Leadership Competencies that can be found by clicking this
Preferred/Desired Education, Experience, and Competencies

• A minimum of 10 years' experience in managing a diverse, multi-shift workforce in a manufacturing setting and recognizes the importance of running a customer centered business
• Ability and knowledge of planning, implementing and directing the sales and marketing activities of Print and/or Mail Operations
• Ability to lead and mentor managers and staff to work collaboratively and effectively towards agency goals and objectives
• Ability to establish and maintain effective working relationships with a broad range of parties, including state and local government officials, the public, and the media
• Experience in working in a labor relations environment

Supplemental Information
Required Application Documents
Please provide the following documents by uploading to your application in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting
• A current resume, detailing experience, and education; and
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

_____
Supervisory Responsibilities
This is an exempt supervisory position that will manage 6 FTE's
Working Conditions
Primarily operates within an indoor office setting to constantly manage multiple tasks. Daily staff interactions take place throughout a warehouse/production environment.
Work ScheduleMonday - Friday | 8am - 5pm | Position is overtime exempt
Customer InteractionFrequent communication with customers (daily) and peer relationships with the Agency
Travel requirements
Occasional
_____
Position Critical Information
This position is recognized as a Continuity of Operations Plans (COOP). This means that during a recognized emergency, duties may differ from normal duties and would be temporary, lasting only as long as necessary to resume normal operations. The incumbent may be required to perform the following during a recognized emergency/disaster:

• Report for duty on short notice for the specified timeframe
• Report to duty outside of normally scheduled work hours and workdays
• Report to a duty station that is different from the official duty station
• Perform work tasks outside the normal scope of duties reflected in the job description's PDF

Email rachel.vaughan@des.wa.gov and request to receive the full job description to better understand expectations of this management position.
Conditions of Employment

• Background Check Notice: Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All:The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity,...