Principal National Account Manager-Omni-Channel

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
GE Appliances' Principal National Account Manager (NAM) is responsible for achieving sales and margin growth goals with a portfolio of Specialty & Department Store National Accounts. The candidate will manage all aspects (including the sales, marketing, and operations) of the customer experience, increase sales and margin to achieve assigned budgets, and collaborate cross-functionally to develop and execute a National Account sales growth plan for their customer portfolio.
Position
Principal National Account Manager-Omni-Channel
Location
USA, Louisville, KY
How You'll Create Possibilities
Sales Leadership & Account Management

• Own the design, development, negotiation, and execution of account plans to achieve sales and margin objectives for assigned accounts.
• Cultivate new opportunities for growth within Specialty & Department Store channel via assortment planning and reviews, leveraging promotional pricing roadmap, ensuring excellent execution with both in-store/virtual shelves, executing new product launches, and forging meaningful customer partnerships.
• Analyze sales data, market trends, and competitor activity to identify growth opportunities.
• Plan and lead in-person and virtual customer meetings to ensure progress vs. sales and margin targets.
• Conduct frequent market visits to ensure national plans translate to local execution & offer associate product training

Marketing, Merchandising & Operational Excellence

• Partner with customers and Product Teams to deliver winning online and in-store merchandising execution, including catalog management.
• Manage wholesale price sheet, promotional plans, M/Cs and MAP Bulletins and translate into customer-required formats including vendor portal uploads and/or Excel templates. Communicate all information to customers in a timely and accurate manner.
• Manage backside budgets, submitting & tracking all reimbursement requests and payments (i.e. promotional support, advertising, etc.), working with Finance & other teams (as necessary) to reduce chargebacks and to ensure appropriate program management.
• Collaborate with Commercial Directors & Product Marketing Managers to maximize effectiveness of customer marketing investment. This may include managing customer-level media budget in support of sales plan delivery, for select accounts.
• Partner with Logistics (Fulfillment & Order Management) on demand planning inputs, attainment of OTIF (on time, in full) goals, and occasional customer post-sales requests.

Customer Relationship Management & Advocacy

• Build strong relationships with key customer stakeholders to build trust and unlock opportunities.
• Represent all customer needs, including go-to-market strategy and operational capabilities.
• Present customer strategy and requirements at internal review meetings.
• Collaborate with internal teams to ensure effective implementation of sales and marketing initiatives.

What You'll Bring to Our Team
Minimum Qualifications/Requirements

• Bachelor's Degree from an accredited university or college or equivalent experience.
• Minimum of 7 years of commercial experience, preferably in sales/account management. Will consider those with customer-facing marketing, customer operations or retail/.com buying experience.
• Strong analytical skills & understanding of retail financial metrics, to inform future planning and to enable development of retail analytics models and go-to-market sales presentations.
• Effective written and verbal communication, along with ability to negotiate win-win business plans.
• Desire and ability to work in a fast-paced, self-directed, and customer-first environment requiring cross-functional collaboration and meeting customer timelines.
• Proficient in MS Office, especially Excel & PowerPoint.
• Travel: 30-40% travel required for quarterly customer meetings, frequent market visits, trade shows, or internal company planning meetings, including nights and occasional weekends

Desired Characteristics/Qualifications

• Experience in leading and growing brands with Specialty and Department Store retailers like Crate & Barrel, Williams-Sonoma, Sur La Table, Macy's, etc. or .com retailers.
• Kitchen Electrics industry experience a plus.
• Project management experience a plus.

Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com