Prescription Assistance Technician

SUMMARY OF RESPONSIBILITIES:

Provides assistance to persons served and the treatment team with prescription coverage, reduced rate programs, and pre authorization of medications. Communicates effectively with treatment team members and persons served. Assists in other clerical duties as needed. Maintains and ensures person served and work areas are clean and in order.

MINIMUM QUALIFICATIONS:

This position requires a High School Diploma or equivalent. Active pharmacy technician registration or license, as required by the pharmacy board in the State of Florida. Six months experience in a clinical care/behavioral healthcare setting preferred. Strong people skills to provide excellent internal and external customer service. Competency in basic computer skills. Knowledge of Prescription Drug Plans and pre authorization procedures helpful.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Effectively works with members of the Treatment Team in planning and providing a safe and therapeutic environment for person served.

• Effectively assist with basic person served care needs as it relates to filling prescriptions and assuring medication availability.

• Accurately confirms and recertifies person served eligibility for reduced rate prescription programs.

• Assists with delivery of sample medications to persons served including prescriptions and medication logs.

• Completes unit checks at the beginning and end of shift.

• Effectively promotes person served safety and wellness via therapeutic, non-enabling approaches.

• Accurately completes unit-based documentation such as monthly medication counts, logs, and reports.

• Accurately documents in the persons served EMR services provided.

• Effectively and safely uses TEAM de-escalation skills and TEAM physical aggression intervention skills when needed.

• Provides ongoing chart audits to identify persons served prescription needs and coverage available.

• Protects persons served and co-workers by adhering to infection-control and hazardous waste policies and protocols.

• Attending/Completing required and approved educational training sessions in a timely manner.

• A Document person serves information by collecting, analyzing, and summarizing information.

• Accurately completes required paperwork procedures.

• Maintains customer confidence and protects operations by keeping person served information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with persons served.

• Assist with the Indigent Drug Program (IDP).

• Maintains inter- and intradepartmental workflow by fostering a spirit of cooperation.

• Completes all other duties and special projects as assigned.

CORE COMPETENCIES

Demonstrates Dependability:

• Arrives to work on time according to LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY policies.

• Uses leave time according to LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY policies.

• Completes documentation/paperwork and projects within deadlines.

Demonstrates Flexibility & Initiative:

• Assumes additional responsibilities and a willingness to assist colleagues.

• Works different shifts when necessary.

• Recommends program changes and improvements.

Demonstrates Teamwork:

• Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.

• Attends and participates in required staff meetings and agency-wide committees.

• Receptive to direction and feedback from supervisor

Demonstrates Professionalism:

• Conducts self in a professional manner with colleagues, peers, and persons served.

• Recognizes the rights of persons served; and will protect persons served privacy at all times by following Lightshare Behavioral Wellness & Recovery, State, and Federal mandated privacy procedures and regulations.

• Adheres to Lightshare Behavioral Wellness & Recovery Code of Ethics at all times.

• Complies with all agency policies and procedures, laws, and regulations under which Coastal operates.