Premium Ticket Sales And Service Intern

Job Title:        Premium Ticket Sales and Service Intern

Hourly Rate:  $21.25

Department:  Premium

Reports To:    Premium Service Manager

ORGANIZATION OVERVIEW

Since 1976, the Seattle Seahawks have been a source of leadership and pride in the Seattle community and beyond. We believe that character, passion and excellence set our team apart. On gameday and throughout the year, we create experiences that encourage and inspire people across the Pacific Northwest. Our employees play a vital role in providing high-quality sports entertainment for our customers and fans, while celebrating a championship-mindset culture of diversity, passion, creativity and respect. 

SUMMARY

Assist and collaborate with the Premium Ticket Sales & Service Departments’ daily tasks and season-long projects. This position will focus on the premium seat holder experience through interaction with fans, supporting all sales and customer service efforts, execution of events and gameday hospitality. This proactive individual needs to be a strong communicator and multi-tasker.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain a consistent focus on customer service to foster a positive fan experience and exceed expectations for Premium guests including Club Ticket Holders, Field Seat, Reserve Club, Tunnel Club Member, Suite Owners and their guests
• Assist in coordination and execution of Seahawks annual events including Training Camp, Suite Owner Kickoff Lunch and Holiday Parties
• Gameday responsibilities include preparing suites, coordinating and leading Seahawks Legend and Hawk suite visits and assisting with club activations
• Serve as gameday host to newly opened Tunnel Club with 158 members each game
• Handle Premium customer service responsibilities including inbound & outbound communication via phone, email and text-messages
• Become fully educated in the mobile ticket process to assist with fulfillment and customer service questions both in the office and on gamedays
• Be informed and communicate both positive and negative feedback internally to help support our Fans First Culture. Provide necessary information both internally and externally to help convert into sales and determine appropriate resolutions for customer service issues
• Assist in fulfillment of Field Seat packages, single game suite onboarding, additional ticket requests and club passes
• Generate a solid understanding of Archtics ticketing system to assist with fulfilling ticket requests and customer service resolutions
• Enter customer sales and service data into CRM system to maintain current and consistent database
• Manage Delta Sky360° Club Facebook group with membership, content creation and interaction
• General office duties including mailings, filing, etc.
• Assist in covering the front reception desk when needed

EDUCATION AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be currently enrolled as a junior, senior, or recent graduate (within 6 months) from a college or university. Graduate school students are eligible to apply as well
• Outstanding organizational skills with attention to detail and completion of task
• Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person
• Must have strong writing capabilities
• Ability to maintain and present a professional image
• Ability to multi-task, while keeping a calm demeanor in a fast paced environment
• Advanced verbal and written communication skills

TIMEFRAME

• July 2023 – End of January 2024
• This position works 30 hours per week on average

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may need to lift 10 pounds or more. At times, this job may require many hours of sitting, standing and walking including events and on game day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Indoor and outdoor work within Virginia Mason Athletic Center and Lumen Field
• Weekend and evening work required
• Flexible work hours (based on home game schedule, special events)
• Ability to drive between Lumen Field and the Virginia Mason Athletic Center facility and other local destinations as needed

APPLICANTS MUST

• Submit a current resume and cover letter
• Provide answers to the below questions

YES/NO: I am a junior, senior or recent graduate within the past six months or a graduate student

YES/NO: I have local housing available in or near Seattle, or I am willing to relocate and understand that any costs associated with the relocation are my responsibility 

YES/NO: I am authorized to work in the United States

YES: I understand that due to the large volume of applicants that apply, I will not contact the Seahawks staff during this process

How did you hear about this internship position? 

Company: FNW

Company: Internship

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