Pre-Sales Screener Manager

CarShield is a Best Place to Work, as voted by Glassdoor, the St. Louis Business Journal. We are growing fast and looking to add key talent to the team. We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University!

We believe in developing our people getting results. When it comes to leadership roles we believe in promoting from within, so you have the opportunity to get to the next level of personal and professional development. The only constant at CarShield is change and growth!

Why Work with CarShield?

• Competitive pay, with most positions offering performance bonuses!
• Excellent medical coverage with employer cost sharing.
• 401k with employer match.
• Fitness facilities and on-staff personal trainer and fitness classes.
• Laid-back, but highly driven, work environment with the best team in town.

CarShield is seeking an experienced leader to join its growing Pre-Sales team. This role is responsible for leading a team that is has the initial conversation with prospective customers, qualifies leads, and sets up customers with the Sales department. Successful candidates will have experience leading teams in a metric-driven environment, and have a proven track record of developing people!

Reporting to the Pre-Sales Department Head, this position is responsible for:

• Overseeing a team of Pre-Sales Screener Representatives;
• Managing workflow to ensure proper service based on call volume;
• Coaching and training team to promote continuous improvement;
• Managing employee time cards, ensuring attendance and punctuality standards are being maintained;
• Conducting quality control checks and providing feedback to employees;
• Managing discipline in line with company policies;
• Performing regular call reviews and feedback sessions with employees;
• Other tasks as assigned.

Requirements for Pre-Sales Screener Manager:

• 3+ years' experience in a leadership role (in a call center a plus);
• Proven sound decision-making and judgement;
• Experience as a leader in a metric-driven environment;
• Strong attention to detail and analytical skills;
• Strong communication skills;
• Ability to effectively multi-task;
• Willingness to work 1-2 Saturday(s) per month;
• Stong computer skills and experience with creating and analyzing reports;
• Flexible schedule. Normal hours of operation are 7am-9pm during the week.

Pay Rate and Benefits for Pre-Sales Screener Manager:

• $60k annual salary, plus bonus! (Average ~$65-70k/year);
• Group Insurance (Medical, Dental, Vision, Life, etc.);
• 401k with Employer Match;
• Discounted CarShield policies;
• Discounted Tuition at Lindenwood University;
• Professional Development Opportunities;
• Basketball, and other recreation available on-site;
• Gym facilities, with the option to take classes led by on-staff personal trainer (at O'Fallon headquarters);
• And more!

If you are looking to join a company that will recognize your efforts, and help you progress in your career, apply today!