Pre-pay Collector I

GI Alliance is seeking an experienced Pre-pay Collector I.

Duties of this position include, but are not limited to, the following:

Position purpose

Make pre-payment arrangements for patients prior to procedures.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Call patients to make pre-payment arrangements prior to procedures
• Create pre-pay letters to mail to patients
• Explain benefits and financial responsibility to patient with regard to schedule procedures.
• Communicate with other offices when needed.
• Prepare patient refund request as requested by patients.
• Verify whether diagnosis on schedules are payable to scheduled procedure.
• Review past pathology reports to find type of previous polyps when patient is being seen with personal history of polyps to determine patient benefits.
• Review records for a medical diagnosis that may require patients benefits to be filed as a diagnostic test.
• Review records to confirm true screening and that patient has not had polyps removed in past colonoscopies.
• Refer complex issues to the supervisor for review and or action.
• Provide quality service to patients.
• Perform other duties as assigned.

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Thorough understanding of medical terminology as it related to CPT and ICD10 coding rules.
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Education: High school diploma or equivalent

Experience: 2-5 years of prior pre-pay collection/collections experience is preferred.

Requirements for Level I Status:

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Additional Qualifications: N/A

Performance Requirements:

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.
• GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

• Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

  NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.
  No phone calls or agencies, please.

  EEO/AA-M/F/disabled/protected veteran