PRE-ADMISSIONS COORDINATOR

ABOUT CAMPBELL COUNTY HEALTH

Campbell County Health (CCH) is the most comprehensive healthcare provider in the State of Wyoming. Certified as an Area Trauma Hospital, Campbell County Health includes Campbell County Memorial Hospital, an acute care, community hospital in Gillette; Campbell County Medical Group with nearly 20 clinics; The Legacy Living & Rehabilitation Center long-term care center and the Powder River Surgery Center. We are dedicated to excellence every day…

To be responsive to our employee’s needs we offer:

• 192 PTO hours per year (increases with tenure)
• Paid sick leave days
• Medical/Dental/Vision
• Health Savings Account, Flexible Spending Account, Dependent Care Savings Account
• 403(b) with employer match
• Employee Assistance program
• Life & AD&D Insurance
• Employee and Spouse Occupational Health Program
• Early Childhood Center, discounted on-site childcare
• And more! Click here to learn more about our full benefits package

JOB SUMMARY

The Pre-Admissions Coordinator performs pre-certification and verification on all eligible patients. This position requires a broad understanding of third-party reimbursement issues. Performs detailed and accurate registration of patients, including telephone interviews on eligible patients. Provides estimates to patients of scheduled procedures.

Previously outsourced position

ESSENTIAL FUNCTIONS

• Collects new Inpatient/ Observation/ Outpatient surgical/ High Tech Radiology accounts daily to coordinate pre-certification and verification with insurance companies.
• Inputs detailed and accurate registration of patients, including telephone interviews on eligible patients.
• Monitors Inpatient accounts to ensure that all releases and signatures have been obtained.
• Performs pre-certification of admission and verification of insurance coverage on inpatient admissions and eligible outpatient procedures so that insurance companies are notified, and denials are eliminated.
• Calculates estimates of patient balances on eligible scheduled procedures.
• Coordinates with physician’s offices/surgery department/Radiology departments to obtain patient information needed for pre-admission interview, to submit accurate billing, days prior to arrival at the hospital.
• Communicates closely with Utilization Review and Case Managers on IP admissions completing tasks requested.
• Performs general admitting duties while covering in Admitting Department during clerk absences and participates in the rotation of on-call for the Emergency Room on weekends and holidays.
• Maintains a thorough knowledge of hospital admitting policies as well as third-party private insurance reimbursement procedures and coverage so that pre-certifications can be performed accurately/timely.
• Completes retro-authorization requests and other assigned tasks for Patient Accounting Reps.
• Reconciles Advance Directive Information to ensure Accuracy in Advance Directive Documentation.
• Obtains payment/ co-payment and deposits from patients as appropriate or refers patient to Patient Accounting to make standard payment arrangements.
• Maintains confidentiality of all personnel and patient care and relations information.
• Actively participates in Strategic Quality Management for the department and organization.
• Actively participates in Customer/Guest Relations and Mandatory Education programs.
• Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital policies and procedures.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Other duties as assigned. This list is non-exhaustive.

JOB QUALIFICATIONS

• Education
  • High School graduate or GED equivalent.
• Licensure
  • None
• Experience
  • Prior medical office and/or hospital admitting experience including billing preferred
  • Prior customer relations experience required. Prior computer keyboarding and 10-key calculator experience required
  • Medical terminology knowledge preferred.

Knowledge, Skills, and Abilities:

• The ability to maintain continuing education requirements and all certifications and licenses as required (e.g. ACLS, PALS, CPI, CPR)
• Excellent interpersonal skills needed to work with staff, patients, physicians, etc. with varying levels of comprehension.
• Able to communicate positively in stressful situations.
• Efficient time management and prioritization skills.
• Ability to handle various projects simultaneously and efficiently with attention to accuracy, prioritization, and patient request in a stressful environment with distractions and frequent interruptions.
• Analytical and reasoning skills with a high level of mental concentration and memory.
• Computer Knowledge including the ability to enter material into electronic record. Ability to operate fax, computer, and copy machine to perform the duties of the position.