Pre Access Specialist (Call Center)

JOB SUMMARY:

As a Pre Access Specialist, you will play a vital role in providing exceptional customer service and support to patients, healthcare providers, clinics, and other stakeholders within the healthcare industry. Working in a fast-paced Call Center environment, your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for callers.

Join our dynamic team and contribute to delivering exceptional service that supports the well-being of patients and healthcare providers. Your dedication and commitment will make a difference in the lives of those seeking healthcare assistance.

MINIMUM QUALIFICATIONS

Education    

• High school diploma or equivalent; post-secondary education in a related field is a plus.

Experience

• Previous experience in a Call Center or customer service role, preferably in a healthcare or medical environment.
• Familiarity with medical terminology, insurance procedures, and healthcare regulations.

Soft Skills

• Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving and critical-thinking abilities to address inquiries and resolve issues effectively.
• Proficient computer skills and experience with customer relationship management (CRM) software, electronic health record (EHR) systems, and other relevant tools.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Empathy, patience, and a customer-focused mindset to provide compassionate and high-quality service.
• Willingness to adapt to changes, learn new processes, and stay updated on healthcare industry trends.

PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS: This position requires long periods of sitting at a computer, in desk space/cubicle.