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Form of workAdventHealth Corporate
All the benefits and perks you need for you and your family:
Benefits from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift: Monday-Friday
Job Location: Remote
The role you'll contribute:
The Physician Enterprise Practice Performance Consultant will report directly to the Physician Enterprise Manager of Practice Performance. This individual is responsible for performing office optimization activities within physician clinics. Office optimization focus areas include revenue cycle, IT, clinical, and physician practice operations.
The Physician Enterprise Practice Performance Consultant must utilize the knowledge of clinical practices, process design/redesign, and information technology to optimize the operation of physician practices. This individual is responsible for coordinating with physicians, end users, and other stakeholders in the analysis and documentation of work flows, performing gap analyses, identifying needed process changes, and developing future-state work flows. The ability to communicate with all levels of leadership, clinicians, business office, process owners, physicians, stakeholders, and ancillary department staff is essential for this position. Practice Performance Consultants are not required to work from an AHS facility, but must be able to travel frequently to provide on-site performance improvement support to all practices within the Physician Enterprise
The value that you bring to the team:
Serves as a strong member of the Practice Performance team, dedicated to the identification, implementation, and sustainment of optimization efforts that support clinical work flow and align with the current best practice standards
Utilizes reports for analyzing data related to performance measures by region, medical group, specialty, practice, and provider to review and promote optimal outcomes in support of Physician Enterprise objectives
Collaboratively develops customized, solutions-oriented improvement and adoption plans specific to individual practices and coordinates and successfully implements these plans
Evaluates multiple performance data sources to identify and prioritize practice and provider interventions
Provides exceptional customer service by partnering directly with medical group leaders and key resources to optimize their use of the EHR and related technologies to ensure ongoing success of the practices
Provides process improvement and transformation support to Physician Enterprise practices
Implements evidence-based models of care delivery and assist physician practices with EHR optimization to support achievement of these care models and other enterprise objectives
Proactively assesses work flow processes, identifies gaps, defines necessary process changes, and develops future work flows related to the improvement of new or existing solutions, processes, or functionality
Conducts intentional regular rounding to support improvement efforts and sustainment; provides immediate quick win education as needed
Conducts specified improvement audits and reports findings and recommendations to manager and other members of the Practice Performance team
Reviews reports/monitors data and outcome measures to evaluate user adoption of current and newly implemented systems, processes, and functionality; knowledgably assesses data in relation to processes in order to improve outcomes and changes
Collaborates with AHS Physician Enterprise reporting resources to contribute to a performance measurement and improvement program
Performs tasks related to project planning, meeting and team facilitation, data collection, schedule creation, deliverable documentation, analysis, and report development
Builds solid cross-functional relationships
Collaborates with leadership, physicians, clinicians, performance improvement experts, quality leaders and experts, end users, vendors, and associates to support the identification, implementation, and refinement of improvement efforts
Coordinates logistics for pilots, benchmarking, site visits, and research for best practices
Employs project management standards through all phases of work, including initiate, plan, execute, monitor, and close to plan and coordinate improvement projects
Utilizes Lean/Six Sigma methodologies (rapid improvement cycles, daily management, key performance indicators, voice of the customer, statistical analysis, cause and effect analysis, root cause analysis, etc.) to facilitate improvement efforts
The expertise and experiences you'll need to succeed:
Bachelors in business, engineering, IT or healthcare related field or Associate Degree and 4 years' experience required
At least 5 years' experience in
IT/EMR or Training Experience
Performance improvement/process optimization experience
Completion of one professional certification within one year and maintenance of certification thereafter if applicable, e.g. CPHIMS, CMPE, Lean Bronze, Six Sigma Certified Green or Black Belt
Preferred qualifications:
Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS)
Physician Practice Operations Experience
Certified Six Sigma Black Belt (CSSBB) by ASQ
Certified Six Sigma Green Belt (CSSGB) by ASQ
Lean Certification by ASQ
Project Management Professional by PMI
Certified Professional in Healthcare Quality (CPHQ)
Member of one professional organization related to job responsibilities (i.e. ASQ, IIE)
