Powersports Parts Counter Person

California Custom Trailers and Powersports

Powersports Parts Counter PersonJob Title: Parts Counter Person
Location: California Custom Trailers & Powersports 2340 Prospect Ave. Paso Robles, CA 93446
Hours: Tuesday through Friday 8:30 to 5:30, Saturday 9:00 to 4:00
Reports to: Service Manager

Job Description
The Parts Counter Person position is essential for the successful operation of our fast-paced and dynamic dealership by providing internal and external customers with price, availability and fitment information on the parts and accessories available for any units that we sell or service. This position demands flexibility and sound judgment in the execution of duties and responsibilities as well as the expectation to provide exceptional service to our customers.

Responsibilities
Assist all customers (retail and service department) in selecting required parts in a friendly, professional and efficient manner.
Inform customers of companion part requirements and specials and ensure that the customer is exposed to the full product line.
Answer phone calls, providing price and availability information.
Provide a high level of service to retail and service department customers.
Pull and fill orders from stock.
Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from an outside source and submit an emergency order, as necessary.
Notify the service advisor and the customer when special ordered parts have been received.
Pull orders for the service department, making sure all parts are tagged with customer names and job number.
Follow up on back-ordered parts.
Verify back-order files weekly and return to vendors, or stock those items not picked up or required.
Replenish assigned inventory daily.
Make sure all internal requests for parts are billed on service repair orders.
Receive payment from retail customers or obtain credit authorization.
Ensure that all charge sales are signed by the customer.
Ensure that all customers receive their copy of the invoice.
Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keep orderly records of all repair orders, invoices, insurance estimates and special-order parts.
Set up orders for daily shipment, delivery or pick-up.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered.
Clean computer terminals and printers daily.
Participate in all training programs that are made available.
Keep current on new products and product updates.
Participate with the parts manager in maintaining a lost sales tracking program.
Keep retail merchandise display in order and fully stocked per parts manager direction
Maintain professional appearance.
Other tasks as assigned.
Assist parts manager in receiving/tagging new parts that arrive daily.

Minimum Qualifications
Ability to be professional and courteous with customers and co-workers at all times
Practically apply safety protocols regarding the use of equipment and units at all times
Ability to work in a fast-paced, rapidly changing powersports dealership environment
Demonstrated dependability and ability to work independently with minimal supervision
Good verbal and written communication skills
Mechanical aptitude and ability to follow service manual instructions
California drivers license in good standing

Preferred Qualifications
High School diploma or equivalent
Ability to speak conversational English and Spanish
Training or experience in the powersports industry
Demonstrated ability to operate a forklift
Forklift certification
Ability to speak conversational English and Spanish

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person