Postal Annex Customer Service Associate

Job Summary:
We are seeking a highly motivated and customer-oriented individual with retail and shipping experience to join our team.

-Qualifications:
- Previous experience at Postal Annex or UPS store is preferred
- Excellent verbal and written communication skills in English and Spanish preferred
- Notary Public license preferred
- Customer service experience
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy

Duties:

• Great Customer Service.
• Standing and walking the store for extended periods of time.
• Lifting boxes.
• Stocking and inventory.
• Putting away mail.
• Use of computers, copier machines, and multiple printers.
• Taking passport photos.
• Notary service.
• Live scans
• Problem-solving.
• Greet and assist customers in a friendly and professional manner
• Provide efficient and accurate notary services according to state laws and regulations
• Answer phone calls and respond to customer inquiries in a timely manner
• Process shipments, including packaging, labeling, and tracking
• Ring up sales transactions and handle cash payments
• Maintain a clean and organized store environment
• Collaborate with team members to ensure smooth operations and customer satisfaction
• Complete administrative tasks such as filing, data entry, and inventory management
• Uphold company policies and procedures to ensure compliance and customer security
• Other duties as assigned by the store owner or supervisor

Benefits:

-Employee discount
- Notary & Live scan commission
- Closed Sundays

-Flexible schedule

If you are a dedicated individual with exceptional Customer Service skills and a passion for helping others, we encourage you to apply for the position of Customer Service Representative. Join our team and be part of a company that values its employees and strives for excellence in customer satisfaction.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person