POS Operations Administrator

Description:

Mammoth Holdings is undergoing business + technology transformation. The technology portfolio is evolving to be built around 3rd-party and SaaS solutions. As a result, tools and processes need to evolve. This role must build and operate the tools and processes necessary to deliver excellent IT/POS services and support.

This role is responsible for leading IT/POS incident resolution efforts, root cause analysis, problem remediation, and ensuring the implementation of permanent fixes. The individual will work closely with POS partners and adjacent vendors, holding them accountable for exceptional service.

Duties and Responsibilities:

• Conduct analyses on POS incident data to identify and prioritize candidates for process improvement as well as communicate and manage IT/POS expectations during problem resolution and act as a point of escalation.
• Partner with the Data Team to collaborate on Continuous Improvement efforts and drive stability of the Mammoth Holdings system environment.
• Own the problem management process, ensuring the most critical incidents are addressed in a timely fashion and successfully restored.
• Collaborate cross-departmentally to solve interdepartmental IT/POS problems and continuously improve systems/processes.
• Coordinate with Site Development partners to execute successful procurement and installation of POS infrastructure/equipment.
• Administrates POS system user access and gatekeeps POS system modifications.

Qualifications and Job Requirements:

• Preferred BS/BA in a related field, such as Management Information Systems (MIS), Computer Science or equivalent combination of education, training, and experience.
• Minimum of three (3) years of relevant experience with Problem Management as well as information technology process improvement. Preferred experience with existing Car Wash POS systems.
• Excellent communication, technical, and analysis skills.
• High degree of professional standards and participates as a team player.
• Detail oriented with excellent organizational skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

#indcorp

Requirements: